Associate Client Manager

TrueCommerce, Inc.; Raleigh (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A global supply chain network provider is seeking an Associate Client Manager to strengthen client relationships and drive sales. This fully remote role requires strong interpersonal and sales skills along with customer service experience. You will be responsible for meeting sales goals, handling client inquiries, and advocating for client needs. The ideal candidate has a BA/BS degree or equivalent experience and is goal-oriented with strong organizational abilities.

Qualifications

• Up to 2 years of retention and sales experience required.
• Previous customer service experience required.
• Experience with software platforms to drive customer value.

Responsibilities

• Meet or exceed monthly sales and retention goals.
• Manage a large book of business to retain and grow customer base.
• Address billing questions and work towards client renewals.

Skills

Interpersonal communication

Empathy

Self-confidence

Customer-oriented approach

Problem-solving skills

Sales experience

Organizational skills

Listening skills

Initiative

Education

BA / BS degree or equivalent work experience

Tools

NetSuite CRM

Job description

See job description

The Associate Client Manager is an entry-level role that focuses on retaining and growing relationships with our existing clients. If you have a genuine desire to care for customers and want to join an organization with Unlimited Earning Potential and a path for growth - this is the role for you! An Associate Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and a customer-oriented approach. Come be a part of a growing Sales team! This is a FULLY REMOTE ROLE! As an Associate Client Manager, you will:

• Meet or exceed monthly sales goals and quarterly net retention goals.
• Maintain a high level of sales activity.
• Manage a large book of business with a targeted approach to retain and grow our customer base by driving value.
• Handle escalations, identify risks, and prevent churn by collaborating with internal teams.
• Address billing questions and work towards client renewals.
• Conduct sales presentations via Teams with current customers.
• Adhere to pipeline metrics and activity cadences.
• Respond promptly to customer requests via email and tasks.
• Follow up on opportunities to ensure information is current in NetSuite.
• Advocate for the customer internally and externally.
• Ensure customer satisfaction and address issues proactively.
• Update NetSuite CRM with notes and activities.
• Attend weekly sales & marketing meetings and training to improve skills.
• Learn about the EDI Industry and how TrueCommerce adds value.
• Communicate effectively via phone and social channels to strengthen relationships.

Requirements for success:

• Up to 2 years of retention and sales experience.
• Genuine desire to build customer relationships; previous customer service experience required.
• Experience with software platforms and driving customer value.
• Strong conversational, listening, and email skills.
• Self-starter with initiative.
• Strong closing and customer service skills.
• Enjoy solution selling and adapt to change.
• Excellent phone, listening, and problem-solving skills.
• Previous CRM experience, preferably in NetSuite.
• Goal-oriented and action-minded.
• Strong organizational skills with attention to detail.

Education:

• BA / BS degree or equivalent work experience preferred.

Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network providing end-to-end visibility and management. We have empowered top brands like Schneider Electric, DanoneWave, Siemens, Ocean Spray, and more. Our culture emphasizes an open, positive work environment and work/life balance. We offer opportunities for career growth, team celebrations, and community involvement. Join us! Visit our careers website for more information.

Equal Opportunity Employer

We are committed to providing equal employment opportunities and adhere to federal employment laws. Please review the "Know Your Rights" notice from the Department of Labor for further information.