Associate Client Executive II

Thomson Reuters; Eagan (MN); On-site; USD 77,000 - 143,000; Full time

Job summary

As an Associate Client Executive II, you will focus on retaining client relationships and achieving revenue targets. You will manage existing accounts, coordinate upsell efforts, and ensure high-quality account support. This role offers flexibility, career growth, and competitive benefits.

Benefits

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Social Impact Opportunities

Qualifications

• Experience in account management/sales or customer service.
• Knowledge of the Accounting & Audit industry preferred.

Responsibilities

• Lead renewal efforts for existing accounts and upsell sales.
• Provide account management and support to assigned accounts.
• Develop client relationships and drive territory value.

Skills

Communication

Analytical Skills

Problem Solving

Time Management

Education

University/College Degree

Job description

The Associate Client Executive is primarily focused on leading the renewal efforts for existing accounts during renewal window and contributing to upsell sales motions within and outside the renewal window. This position is responsible for retaining existing client relationships in order to achieve client and revenue retention targets within an assigned territory or team.

About the Role

In this opportunity as an Associate Client Executive II you will:

• Meet and exceed targets of increasing customer retention and overall territory value ($10mil + across 1,000-1,200 accounts)

• Meet and exceed upsell targets for existing customers, through coordination with sales counterparts (2-3 sales reps)

• Review existing customer accounts, assessing needs, addressing concerns and presenting new products and/or services

• Provide high quality account management and support to assigned accounts as defined by management

• Communicate and coordinate retention activities with other groups as appropriate

• Maintain a working knowledge of company products, special sales programs and marketing efforts

• Maintain knowledge of internal business systems to efficiently gather and research customer information, provide accurate pricing and discount information.

• Meet and maintain established customer outreach & meeting metrics

• Coordinate new sales efforts with 2-3 Sales Executives

• Develop client relationships and drive territory value

About You

You're a fit for the Associate Client Executive role if your background includes:

• Experience working in an account management/sales or customer service environment

• Knowledge of the Accounting & Audit industry is preferred

• Excellent verbal and written communication skills including ability to interact professionally with internal and external customers

• Professional attitude and strong service orientation

• Highly motivated with the ability to meet scheduled deadlines in a fast-paced, service-driven environment

• Effective analytical and decision-making skills

• Strong organizational, problem solving, and time management skills

• University/college degree may be preferred, equivalent experience may be considered depending on position/department.

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What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations.
For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $77,000 - $143,000.
This is inclusive of both base pay and any target sales incentive.
Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found onthomsonreuters.com.