Associate Client Advocate (Architects &Engineers)

WTW; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement benefits (401k)

Paid Holidays & PTO

Job summary

Willis A&E, a specialized practice within WTW Construction, is seeking an Associate Client Advocate (ACA) for an entry-level path into insurance brokerage, risk management, and client service. The ACA will support Client Advocates and the Willis A&E team in delivering exceptional service to design professional clients.

The role includes a comprehensive training program covering insurance products, risk management, claims advocacy, and consulting resources, with broad exposure to client

Qualifications

• 1–2 years of experience in commercial Property & Casualty insurance or demonstrated ability to fulfill role responsibilities.
• Candidates with experience in the Architects & Engineers (A&E) space would be highly preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and organizational skills.
• Initiative, curiosity, and a collaborative mindset.
• Interest in business, insurance, risk management, construction, architecture, engineering, finance, or related disciplines.

Responsibilities

• Support Client Advocates in servicing and retaining a portfolio of architecture, engineering, and environmental consulting clients.
• Assist with the preparation of renewal strategies, proposals, presentations, and client communications.
• Coordinate policy administration activities, including issuance, endorsements, certificates, and documentation.
• Assist with the collection, organization, and analysis of underwriting and exposure information.
• Support interactions with insurance carriers and broker partners to help secure favorable outcomes for clients.
• Participate in client meetings, training sessions, and industry events to gain knowledge of the design professional marketplace.
• Assist with claims advocacy and risk management initiatives as needed.
• Maintain accurate client records and ensure compliance with internal procedures and regulatory requirements.
• Contribute to special projects and operational initiatives that support the continued growth of Willis A&E.

Skills

Communication

Analytical thinking

Attention to detail

Team collaboration

Curiosity

Interest in insurance

Job description

Description

Willis A&E is a specialized practice within WTW Construction, the leading construction insurance broker in North America. Willis A&E serves more than 400 architecture and engineering design professional firms across North America, providing industry-specific risk management, insurance, claims advocacy, and consulting services tailored to the unique needs of design professionals.

This is a unique opportunity to join a highly specialized and respected team that combines deep industry expertise with the resources and capabilities of one of the world's leading professional services organizations. Additional information about our practice can be found at Willis A&E.

The Role

The Associate Client Advocate (ACA) is an entry-level position designed for individuals interested in building a long-term career in insurance brokerage, risk management, and client service. The ACA will support Client Advocates and other members of the Willis A&E team in delivering exceptional service and innovative solutions to our design professional clients.

Unlike many entry-level positions, this role includes a comprehensive training program designed to provide a strong foundation in the insurance products, risk management services, claims advocacy capabilities, and consulting resources that Willis A&E delivers to architecture and engineering firms throughout North America.

The ACA will gain broad exposure to client service, insurance program design, risk management strategies, carrier relationships, proposal development, policy administration, and claims support while working alongside experienced industry professionals.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Key Responsibilities

Under the guidance of Client Advocates and senior team members, the ACA will:

• Support Client Advocates in servicing and retaining a portfolio of architecture, engineering, and environmental consulting clients.
• Assist with the preparation of renewal strategies, proposals, presentations, and client communications.
• Coordinate policy administration activities, including issuance, endorsements, certificates, and documentation.
• Assist with the collection, organization, and analysis of underwriting and exposure information.
• Support interactions with insurance carriers and broker partners to help secure favorable outcomes for clients.
• Participate in client meetings, training sessions, and industry events to gain knowledge of the design professional marketplace.
• Assist with claims advocacy and risk management initiatives as needed.
• Maintain accurate client records and ensure compliance with internal procedures and regulatory requirements.
• Contribute to special projects and operational initiatives that support the continued growth of the Willis A&E practice.

Training and Development

The ACA position is designed as a developmental role with significant investment in training and professional growth. New hires will participate in:

• Formal onboarding and insurance education programs.
• Exposure to professional liability, property and casualty, cyber, executive risk, and other insurance products relevant to design firms.
• Mentorship from experienced Client Advocates, brokers, and industry specialists.
• Opportunities to pursue professional insurance designations and licensing.
• Ongoing learning focused on the architecture and engineering industry, risk management practices, and client advocacy skills.

Qualifications

The Requirements

Ideal candidates will demonstrate:

• Strong academic performance and a willingness to learn.
• 1-2 years of experience in commercial Property & Casualty insurance or demonstrated ability to fulfill role responsibilities.
• Candidates with experience in the Architects & Engineers (A&E) space would be highly preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and organizational skills.
• Initiative, curiosity, and a collaborative mindset.
• Interest in business, insurance, risk management, construction, architecture, engineering, finance, or related disciplines.

Career Opportunity

This position provides a direct pathway into one of the most specialized and respected insurance practices serving the design professional industry. Successful ACAs will develop the technical, client service, and consulting skills needed to progress into Client Advocate and other client-facing leadership roles within Willis A&E and WTW.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $90,000.00-$120, 000.00 USDannually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets