Associate Claims Technician

Sentry; Stevens Point, Northern (WI, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Hybrid work options

Meal stipend or on-site cafeteria

Tuition reimbursement

Job summary

Sentry in Stevens Point, WI is seeking an Associate Claims Technician to provide essential support for the claims department, including data entry, document preparation, and record maintenance. The role involves assisting with mail preparation and maintaining various claim records to ensure accuracy.

You will review reporting for errors, support referrals to suppliers, and handle document uploads to electronic claim files.

Qualifications

• High School Diploma or equivalent or related work experience.
• Customer service experience preferred.
• Ability to obtain and maintain state certification(s) as required.

Responsibilities

• Maintain claim files by updating coding, financial data, and other elements.
• Prepare and assemble claim documents for mailing and subpoenas.
• Review reports for accuracy and assist with referrals to claims suppliers.

Skills

Customer service experience

Attention to detail

Education

High School Diploma or equivalent

State certifications (as required)

Job description

Associate Claims Technician page is loaded## Associate Claims Technicianlocations: Stevens Point, WItime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-142848As an Associate Claims Technician, you will provide basic functional and operational support for the claims department including maintaining records through data entry and validation.You will support claim task completion by printing and/or assembling claim documents for mailing and preparing claims records, forms, and materials in response to various requests. You will review and analyze reporting errors and make necessary corrections. You will work with customers, suppliers, attorneys, body shops, medical providers, and claims staff to help answer questions and resolve issues.*This position will be staffed out of our Stevens Point, WI office and is **NOT** available for remote work.***What You'll Do*** Provide support in maintaining claim files, including updating claim coding, financial, and other data elements, preparing a variety of claims forms and materials, and ordering police reports. Review and audit reports associated with claim file activity for documentation and accuracy. Enter/update data as necessary.* Assist with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and surveillance requests. Complete simple forms when required.* Compile and review claim records and materials in response to requests, including subpoenas, Medicare requests, and medical exchanges.* Assemble, print, and review claim documents and checks in preparation for mailing and/or in response to various claims requests. Complete cover sheets, mailing labels, and package documents for mailing.* Upload various documents to electronic claim files. Monitor electronic mailboxes and route mail to appropriate claims staff.* Provide clerical support to claims staff, which may include providing telephone coverage for the toll-free line, photocopying documents, and ordering supplies.**What it Takes*** High School Diploma or equivalent work experience* Customer service experience preferred* Ability to obtain and maintain state certification(s) as required**Here is what you can look forward to as part of our team:**At Sentry, your total rewards go beyond competitive compensation. We're committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.* **Hybrid Flexibility:** Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.* **Dining on Us:** Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.* **Continuous Learning:** Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.* **Comprehensive Benefits:** We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.* **Work-Life Balance:** Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.* **Investing in Your Future:**We're committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.* **Giving Back:** Through the Sentry Foundation, we're proud to support the United Way and make a difference in our communities.At Sentry, we believe our people are the heart of our success. We're proud to be recognized for the culture we've built, earning spots on Forbes' lists for *America's Best Midsize Employers* and *Best Employers for New Grads*, as well as Newsweek's *America's Greatest Workplaces for Women* and *Diversity*. These honors reflect our commitment to your professional satisfaction and growth.**Building on a Legacy**Our future is bright, but it's anchored in a long history of stability. Since our founding in 1904, we've dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We're proud to have maintained an A+ rating from A.M. Best, the industry's leading authority, for over 30 years.**Your Career, Our Community**Whether you're working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you'll find a challenging and rewarding environment. Explore the **Our Teams** tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.Tha [e-mail]**Equal Employment Opportunity**Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.Our associates are the most important part of our company.We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses.We make that same commitment to our associates. When you join Sentry, we don't just want you to perform tasks each day. We want you to enjoy your time with us. You're in the driver's seat of your career path here - sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company.