Associate Claims Examiner

markelcorp; Richmond (VA); On-site; USD 79,773,000 - 109,660,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D insurance

401(k) with employer match

Job summary

Markel Group is seeking an Associate Claims Examiner to resolve low complexity claims and support team members in developing claims handling skills. The role involves reviewing policies for coverage, drafting position letters, and conducting investigations to determine exposure, with travel to industry meetings as needed.

US work authorization is required. The position emphasizes customer service, timely closure, and adherence to service level agreements.

Qualifications

• Bachelor's degree or equivalent work experience.
• Advanced degree, or focused technical degree a plus.

Responsibilities

• Handle low to moderate exposure personal lines marine claims.
• Review policies and documents to confirm coverage.
• Draft coverage position letters independently.
• Investigate, analyze and resolve claims promptly and cost-effectively.
• Set reserves within authority or recommend changes to manager.
• Coordinate investigations and communicate with claimants.
• Travel to industry conferences or meetings if required.
• Provide timely service throughout the claim life cycle.

Skills

Excellent communication

Analytical skills

Time management

Organization

Teamwork

Microsoft Office

Education

Bachelor's degree

Advanced degree (plus)

Tools

Microsoft Office

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for the resolution of low complexity and low exposure claims and provide support to other team members as directed. This position will work closely with their manager to train and develop fundamental claims handling skills.

Job Responsibilities

• Typically handles low to moderate exposure personal lines marine claims.
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Analyzes coverage and communicates coverage positions.
• Ability to draft coverage position letters independently
• Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Sets reserves within authority or makes recommendations concerning reserve changes to manager
• Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of the claim.
• Negotiates and settles claims directly with claimant
• Prepares reports by collecting and summarizing information
• Participates in special projects or assists other team members as requested
• Ability to travel to industry conferences or meetings, if required.
• Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
• Identifies subrogation opportunities and fraud potential and makes appropriate referrals
• Strong emphasis on customer service to both internal and external customers

Education

• Bachelor's degree or equivalent work experience
• Advanced degree, or focused technical degree a plus

Certification

• Must have or be eligible to receive any necessary claims adjuster license(s)
• Must have or be willing to successfully complete basic insurance courses or achievement of industry designation (INS, IEA, AIC, ARM, SCLA, CPCU)

Work Experience

• Preferred zero to two years of claims handling experience or equivalent combination of education and experience
• Knowledge of insurance industry or claims handling a plus

Skill Sets

• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work both alone and in a team environment
• Strong desire for continuous improvement
• Prior personal boating experience preferred

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The hourly rate offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly range for the Associate Claims Examiner is $27.84/hr- $38.27 /hr with 10% incentive.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match c