Associate Claims Adjuster, Workers Compensation

Liberty Mutual Insurance; Santa Fe (NM); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance is hiring a hybrid Workers' Compensation Claims Specialist to investigate, evaluate liability, and negotiate settlements for mid-sized to large commercial accounts. Training and mentorship will be provided, with in-person attendance required twice monthly and travel for onboarding to Plano, TX if needed.

The role emphasizes strong analytical, communication, and negotiation skills, along with a bachelor’s degree or equivalent.

Qualifications

• Strong interpersonal and analytical abilities; effective negotiation and relationship-building skills.
• Ability to communicate clearly with stakeholders and policyholders; professional demeanor.
• Bachelor's degree or equivalent required; industry knowledge helpful but not mandatory.

Responsibilities

• Investigates new claims by reviewing reports and gathering information from injured workers, customers, and witnesses.
• Establishes action plans based on facts, protocols and available resources.
• Manages an inventory of workers' compensation claims; evaluates liability, negotiates settlements within limits.
• Estimates loss costs using available resources and market protocols.
• Confirms or denies coverage based on investigations and advises policyholders on appropriate actions.
• Reviews and dispositions assigned claims within authority and state compliance.
• Updates files and strategizes to mitigate exposure and improve disposal.

Skills

Interpersonal skills

Analytical abilities

Negotiation skills

Relationship building

Communication skills

Education

Bachelor's degree or equivalent

Job description

Description

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects. The Workers Compensation Claims Specialist works within a Claims Team under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-job training. Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

We are open to filling this position as an Associate Claims Specialist I (grade 10) or Claims Specialist I (grade 11) or Claims Specialist II (grade 12) depending on candidate experience.

This is a hybrid position with a strong preference for candidates located within 50 miles of the Plano, TX office, as the role requires in-office attendance twice per month. Candidates residing within 50 miles of a GRS Claims office in Suwanee, GA, or Chandler, AZ, will also be considered. Please note that this onsite attendance requirement is subject to change based on business needs.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Training will require travel for 1 week to our office in Plano, TX in November.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (injured workers, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of worker's compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
• Updates file, strategizes and executes plans to mitigate exposure and increase disposal.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage and medical terminology are helpful, but not mandatory.
• Licensing may be required in some states.

About Us

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco