Associate Claims Adjuster - Workers Compensation

Liberty Mutual Insurance

Columbus (OH)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Job summary

Liberty Mutual Insurance is seeking a Workers Compensation Associate Claims Specialist in the Central Region. You will develop knowledge to investigate claims, determine liability, evaluate losses, and negotiate settlements while assisting mid-sized to large commercial accounts.

Training is core to success, with onsite time in Plano, TX for initial weeks. Remote work options exist for select states; strong collaboration and customer service are essential.

Qualifications

Interpersonal, analytical and negotiation abilities required.
Ability to communicate information clearly with appropriate detail.
Proven ability to build and maintain effective relationships.
Experience in customer service/retail environment is a plus.
Bachelor's degree or equivalent education for qualification.
Licensing may be required in some states.

Responsibilities

Investigate new claims by reviewing loss reports and gather information from claimants, customers and witnesses.
Set action plans based on case facts, protocols and resources.
Manage inventory of claims, evaluate compensability/liability and negotiate settlements within limits.
Compute loss cost estimates using available resources and instructions.
Confirm or deny coverage based on investigation findings and advise policyholders.
Apply loss management techniques and utilize provided resources.
Update files and generate comprehensive reports as required.

Skills

Interpersonal skills

Analytical abilities

Negotiation skills

Customer service experience

Communication clarity

Relationship-building

Licensing may be required

Education

Bachelor's degree or equivalent

Job description

Description

Are you looking for an opportunity to join a fast-growing company that consistently outpaces the industry in year-over-year growth? Liberty Mutual offers exciting openings for Workers Compensation Associate Claims Specialists within the Central Region! As a Workers Compensation Associate Claims Specialist, you will develop the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. You will also assist in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

Training is a critical component of your success, and that success starts with reliable attendance. Attendance and active engagement during training are mandatory. Training will require 1 week in our Plano, TX office onsite in November 2026.

To be considered for this position, you must reside within 50 miles of Hoffman Estates, IL, or Indianapolis, IN, and will be required to work in the office twice a month. Candidates located in Ohio, Montana, and Minnesota are eligible for 100% remote work, as we do not have claims offices in these states. Please note that this policy is subject to change.

This position may be filled as a Workers Compensation Associate Claims Specialist, Workers Compensation Claims Specialist I or a Workers Compensation Claims Specialist II. The salary range posted reflects the range for the varying pay scale across various locations.

Responsibilities

Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
Updates files and provides comprehensive reports as required.

Qualifications

Effective interpersonal, analytical and negotiation abilities required
Ability to provide information in a clear, concise manner with an appropriate level of detail
Demonstrated ability to build and maintain effective relationships
Demonstrated success in a professional environment; success in a customer service/retail environment preferred
Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
Licensing may be required in some states

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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