Associate Claims Adjuster, Workers' Compensation

Liberty Mutual Insurance; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance in Las Vegas, NV seeks an Associate Claims Specialist to develop skills in investigating, determining liability and settling mid-sized to large commercial claims. You will participate in structured training and one-on-one mentoring while supporting policyholders with service needs.

The role emphasizes strong interpersonal and analytical abilities, effective negotiation, and clear communication.

Qualifications

• Bachelor's degree or equivalent.
• Strong interpersonal and negotiation abilities.
• Ability to communicate clearly with policyholders and teams.
• Demonstrated success in professional/customer service environments.
• Knowledge of insurance liability concepts and medical terminology helpful but not mandatory.
• Licensing may be required in some states.

Responsibilities

• Investigates new claims by reviewing reports and gathering information from claimants, customers, and witnesses.
• Plans action steps based on case facts, protocols, and resources.
• Manages an inventory of property/casualty and disability claims and negotiates settlements within limits.
• Estimates loss costs using available data and guidelines.
• Determines coverage based on investigation findings and advises policyholders on next steps.
• Uses loss management techniques and updates files with comprehensive reports.

Skills

Interpersonal skills

Analytical skills

Negotiation

Communication

Relationship building

Education

Bachelor's degree or equivalent

Job description

Under direct supervision, the Associate Claims Specialist develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. They will assist in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
• Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
• Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
• Updates files and provides comprehensive reports as required.

Qualifications

• Effective interpersonal, analytical and negotiation abilities required
• Ability to provide information in a clear, concise manner with an appropriate level of detail
• Demonstrated ability to build and maintain effective relationships
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
• Licensing may be required in some states

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Liberty Mutual is an equal opportunity employer.

We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco