Associate Claim Representative, Auto Express

Travelers Canada; Orlando (FL); On-site; USD 43,000 - 71,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

Travelers in Orlando, FL is seeking an Associate Claim Rep, Auto Express, who will undergo comprehensive training in claim handling, customer service, and policy interpretation. The program lasts 8–12 months, after which she or he progresses toward independent claims handling with support from experienced professionals.

The role emphasizes frequent customer interactions by phone and written communication, focusing on developing skills, license attainment, and adherence to Travelers’ standards

Qualifications

• Bachelor’s degree or equivalent required; internship or work in customer service or insurance valued.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient with Microsoft Office (Word, Excel, Outlook) and basic claims systems.

Responsibilities

• Actively participate in structured training covering policies, claim processes, systems and procedures.
• Assess coverage to determine compensability and pursue timely resolution of claims.
• Investigate by gathering information from policyholders and claimants to verify facts of loss.
• Maintain accurate records of claim activity in management systems.
• Communicate status to all parties and adapt to new technology and AI tools as they’re rolled out.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Organizational skills

Problem solving

Conflict resolution

Continuous learning

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Office

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim, Customer Service Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $43,200.00 - $71,300.00

What Is the Opportunity?

As an Associate Claim Rep, Auto Express, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage personal insurance claims involving various types of automobiles and property damage. This role involves frequent customer interactions through telephone and written communications. This program is typically 8-12 months and upon successful completion of this program, you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

What Will You Do?

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders and claimants to verify the facts of loss.
• Assess coverage and bring claim to resolution with accurate payment in a timely manner.
• Communicate and apprise all parties regarding claim status.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management systems.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience.

What Is in It for You?

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

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Our employees are valuable assets to their hometowns, volunteering for important causes each year.

Imagine other opportunities here.