Associate Center Director

Citizenship and Immigration Services; Essex Junction (VT); On-site; USD 110,000 - 150,000; Full time

Job summary

United States Citizenship and Immigration Services (USCIS) seeks an Associate Center Director to represent the Service Center in conferences and meetings, shaping guidance, procedures, decisions, and resource allocation affecting program operations.

Qualified candidates will have experience managing administrative programs, directing records and reporting, and guiding senior management on complex issues. National Service or equivalent experience is considered valuable for success in this role.

Qualifications

• Experience managing administrative programs, activities, and operations.
• Experience developing and maintaining records, performance standards, and reporting data.
• Experience planning and directing office support programs or related functions.
• Ability to provide authoritative guidance to senior management on the resolution of administrative or logistical issues.
• Experience analyzing relevant information to identify gaps or shortcomings and implement process improvement.

Responsibilities

• Managing administrative programs, activities, and operations.
• Overseeing and directing development and maintenance of records, performance standards, and reporting data.
• Planning and directing office support programs or related functions in line with objectives and policies.
• Providing authoritative guidance to senior management on issues.
• Analyzing information to identify gaps and implement improvements.

Skills

Administrative program management

Records management

Policy development

Guidance to senior management

Process improvement

Education

One year of specialized experience at GS-14 level (equivalent)

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an ASSOCIATE CENTER DIRECTOR, you will represent the Service Center/USCIS in conferences and meetings concerning program functions that establish guidance, procedures, decisions, and resource allocation which impact program operations..

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/21/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/21/2026.

GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing all of the following duties:

• Managing administrative programs, activities, and operations.
• Overseeing and directing the development and maintenance of records, performance standards, and reporting data to ensure effective operations.
• Planning and directing office support programs or related functions in accordance with program objectives and established policies.
• Providing authoritative guidance to senior management officials on the resolution of administrative or logistical support issues.
• Analyzing relevant information to identify gaps or shortcomings and implement process improvement.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service.