Associate, Campus Security - Tempe, AZ

Carvana; Tempe (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with company match

Student loan support

Vehicle discounts

Pet benefits

Wellness program

Job summary

Carvana seeks a Safe and Secure Campus Associate to help protect associates, customers and assets at our Tempe facility. You’ll be the face of Carvana in lobbies, enforce access control, and be ready to respond to emergencies.

You will conduct routine patrols, learn life-saving measures, and collaborate with team leads on security requests like badge creation and CCTV review. You’ll contribute to an incident-ready culture and uphold Carvana values.

Qualifications

• 1-2 years of experience within a customer service environment.
• Strong verbal and written communication skills.
• Proven track record of strong decision-making in a complex environment.
• Ability to relate well with others and establish relationships.
• Ability to organize, plan, and execute multiple tasks in a fast-paced environment.
• Ability to handle conflict situations positively.
• Ability to quickly learn and adopt new software tools and internal workflows.

Responsibilities

• Be the face of Carvana to associates, vendors, and visitors at a site.
• Lead with effective communication with team, partners, and customers.
• Conduct routine patrols of corporate offices and buildings; document security concerns.
• Become trained on life-saving measures such as first aid, CPR, AED.
• Assist with badge creation, CCTV review, and related security requests.
• Promote an incident-ready mindset and follow incident response protocols.
• De-escalate situations while aligning with Carvana values.
• Deliver a service-first approach in all tasks.

Skills

Customer service

Verbal & written communication

Decision making

Relationship building

Multitasking

Conflict handling

Learn new software

Google Workspace

Tools

Google Workspace

Job description

Schedule (Open Availability Highly Preferred)

• Saturday - Wednesday, 5:00am - 1:30pm

Pay Range

$20-$21 hourly

About Carvana

At Carvana, we believe buying a car the old-fashioned way sucks — so we're rewriting the playbook. Yes, we're the vending machine people. Yes, we built that on purpose. And yes, we're just getting started.

We're looking for people who want to thrive in an environment of impactful change. Team spirit shows up in everything we do — every day, our passion and creativity drive the kind of innovation that moves an industry. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories. We've been changing the game since 2013, and we're not letting up. Want the full story? Check it out here.

About the team and position

As a Safe and Secure Campus Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. In our lobbies, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with ingress and egress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed.

What you’ll be doing

• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site.
• Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue.
• Conduct routine patrols of the Corporate offices and buildings - documenting any security and/or safety concerns.
• Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you.
• Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components.
• Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed.
• De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, “we are all in this together”.
• Deliver a service first approach in everything you do.
• Make a difference by exemplifying our Carvana values.

Key Metrics

• Access Control management and badge creation.
• CCTV review and monitoring
• Safety Incident Performance
• JIRA Ticket Service Level Score

What you should know/have

• 1-2 years of experience within a customer service environment
• Strong verbal and written communication skills
• Proven track record of strong decision-making in a complex environment
• Ability to relate well with others and establish strong working relationships
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
• Ability to handle conflict situations in a positive way
• Ability to quickly learn and adopt new software tools and internal digital workflows

We’d love it if you also have

• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
• Experience supporting crisis prevention and/or response plans
• 1-2 years security operation experience in proprietary or contract security, or related fields
• Proficiency in Google Workspace (Docs, Sheets, and Slides) with a strong command of Google Drive file management and shared drive architecture

What we’ll offer in return

• Full-time hourly position with a competitive wage
• Medical, Dental, and Vision benefits
• 401(k) with company match
• A stack of perks — student loan support, vehicle discounts, pet benefits, and a lot more
• A wellness program built to keep you healthy, physically and mentally
• Real opportunities to grow your skills and share what you know across the org
• A promote-from-within culture with a startup feel — career paths can move fast around here
• A seat at one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you:

• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• This job position is designated as a safety-sensitive position
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Must be able to carry and transport up to 60 pounds up to 20 feet
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet
• Requires excellent visual acuity and manual dexterity
• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
• Requires frequent driving and computer data entry
• Must adhere to regular and predictable attendance

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any protected category.

Please note that this job description is not intended to be a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.