Associate Business Systems Administrator

New York State Technology Enterprise Corporation (NYSTEC); City of Albany (NY); On-site; USD 60,000 - 76,000; Full time

Job summary

NYSTEC is seeking an associate business systems administrator to support administration, maintenance, and adoption of enterprise business systems such as SharePoint Online, Dynamics 365, and Power Platform. This is an excellent entry‑level opportunity to gain hands‑on experience while collaborating with business stakeholders to improve processes and user experiences.

The role emphasizes learning, documentation, and cross‑functional teamwork, focusing on troubleshooting, system configuration, and

Qualifications

• Associates degree in IT or related field required or equivalent
• Entry-level role with internship/co-op experience in Microsoft technologies preferred
• Proven ability to learn new technologies quickly and adapt to changing needs
• Strong verbal and written communication; customer service oriented

Responsibilities

• Provide routine troubleshooting for NYSTEC business applications and collaboration platforms.
• Assist with administration, configuration, and maintenance of SharePoint Online sites and content management practices.
• Support Dynamics 365 administration activities including user setup and data maintenance.
• Assist with Power Platform solutions development and maintenance (Power Automate, Power Apps).
• Document system processes and train end users.

Skills

Analytical skills

Troubleshooting

Learning quickly

Communication

Customer service orientation

Self-starter

Teamwork

Education

Associate degree in information technology or related field

Tools

SharePoint Online

Dynamics 365

Power Platform

Teams

OneDrive

Job description

About Us

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About The Role

As an associate business systems administrator in the Information Technology department, you will collaborate with team members to support the administration, maintenance, enhancement, and adoption of NYSTEC's business applications and collaboration platforms. This role will assist with the day-to-day management of SharePoint Online, Dynamics 365, Power Platform solutions, and other enterprise business systems used throughout the organization.

Serving as an associate business systems administrator, your day-to-day role will include ensuring continuity of support and providing additional capacity across many critical business systems. This role offers an excellent opportunity for an early-career technology professional to gain hands‑on experience administering enterprise platforms while working alongside business stakeholders to improve processes, workflows, and user experiences.

Key Responsibilities

• Provide routine troubleshooting for NYSTEC business applications and collaboration platforms.
• Assist with the administration, configuration, and maintenance of SharePoint Online sites, document libraries, permissions, and content management practices.
• Support Dynamics 365 administration activities, including user setup, data maintenance, reporting, and workflow support.
• Assist with the development and maintenance of Microsoft Power Platform solutions, including Power Automate and Power Apps.
• Troubleshoot and resolve application-related issues submitted through established support channels.
• Partner with business stakeholders to gather requirements and implement system improvements.
• Create and maintain system documentation, knowledge articles, process guides, and training materials.
• Participate in business system testing, upgrades, releases, and software implementations.
• Monitor system functionality and proactively identify opportunities for improvement and automation.
• Support integration efforts between business applications and Microsoft 365 technologies.
• Conduct end-user training and provide guidance on effective use of business systems.
• Participate in IT projects and cross-functional initiatives as assigned.
• Perform other duties as assigned.

Required Qualifications

• Understanding of Microsoft 365 technologies, including SharePoint Online, Dynamics 365, Teams, and OneDrive.
• Foundational technical background with the ability to understand, support, and troubleshoot business applications, collaboration platforms, and related systems.
• Solid analytical and troubleshooting skills.
• Ability to learn new technologies quickly and adapt to changing business needs.
• Self-starter with a willingness to learn, seek out learning opportunities, and take initiative in building technical and business systems knowledge.
• Effective verbal and written communication skills.
• Strong customer service orientation and commitment to user support.
• Ability to prioritize workload and manage multiple tasks simultaneously.
• Attention to detail and commitment to maintaining accurate system data.
• Ability to work both independently and collaboratively within a team environment.
• Demonstrated problem-solving and critical-thinking abilities.

Preferred/Desired Qualifications

• Certifications related to Microsoft 365, Power Platform, Dynamics 365, business applications, or IT service management are preferred.

Education And Experience

• An associate’s degree in information technology, computer information systems, business information systems, computer science or related field.
• No professional experience required. However, internship, co-op, academic project, or equivalent experience working with Microsoft technologies is preferred.
• An equivalent combination of advanced education, training, and experience will be considered.

The target base salary for this position is $60,407 – $75,508 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact [e-mail] if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.