Associate Border Security Analyst II

ABBVIE; San Francisco (CA); On-site; USD 66,000 - 126,000; Full time

Job summary

AbbVie, based in San Francisco, CA, is seeking an Associate Border Security Analyst to manage day-to-day operations of firewalls, IPS/IDS platforms, and Zscaler.

You will support incident response, implement security policy changes, troubleshoot complex connectivity issues, and collaborate with global teams to ensure availability and security of critical services.

Qualifications

• Bachelor’s Degree plus 2 years of related experience; Or Master's Degree with 0 years' experience.
• Respective years of experience in network engineering, network security, or firewall operations.
• Strong hands‑on experience with Palo Alto Networks firewalls, including firewall policy creation, modification, troubleshooting, and maintenance.
• Experience with Palo Alto Panorama and centralized firewall management.
• Hands‑on experience with Zscaler, preferably including ZIA, ZPA, and Zscaler Client Connector (ZCC).
• Strong understanding of TCP/IP networking, routing, NAT, DNS, VPN technologies, and network security concepts.
• Demonstrated ability to troubleshoot firewall policies, connectivity issues, VPN issues, and firewall infrastructure problems.
• Experience working within formal ITIL/change-management processes and enterprise change-control environments.
• Ability to analyze firewall logs, traffic flows, and other network/security data to identify root causes.
• Strong verbal and written communication skills, including the ability to explain technical issues and solutions to technical and non-technical audiences.
• Ability to work independently, prioritize competing operational issues, and participate in extended hours and/or weekend support when required.

Responsibilities

• Perform day-to-day operational support of global network security infrastructure, including Palo Alto Networks firewalls, Panorama, Zscaler ZIA, ZPA, ZCC, Tufin and VPN technologies.
• Implement firewall and network security policy changes in accordance with established change-management, security, and operational procedures.
• Create, modify, troubleshoot, and remove firewall security policies, NAT policies, objects, services, and related configurations.
• Troubleshoot complex firewall, VPN, Zscaler, and network connectivity issues using firewall logs, traffic analysis, packet captures, and other diagnostic tools such as Tufin.
• Provide technical support for escalated network security incidents and problems, including identification of root cause and implementation of corrective actions.
• Monitor network security infrastructure and proactively identify configuration, performance, connectivity, and security issues.
• Work closely with network engineering, infrastructure, application, cloud, and security teams to resolve cross-functional technical issues.
• Participate in firewall and network security upgrades, migrations, maintenance activities, and technology implementations as required.
• Maintain accurate technical documentation, operational procedures, and configuration records related to network security infrastructure.
• Participate in after-hours, weekend, and emergency support activities as required to maintain the availability and security of global network services.

Skills

Palo Alto Firewalls

Zscaler ZIA/ZPA

TCP/IP Networking

Firewall Policy Management

ITIL Change Management

Network Security Concepts

Education

Bachelor’s Degree

Master’s Degree

Tools

Palo Alto Panorama

Zscaler

Job description

• Compensation: USD 65500 - USD 125500 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com . Follow @abbvie onLinkedIn, Facebook ,Instagram ,X andYouTube.

Job Description

Working in the Border Security operations space, the Associate Border Security Analyst performs the day-to-day operations on Firewalls, IPS and IDS platforms and Zscaler.

Responsibilities:

• Perform day-to-day operational support of global network security infrastructure, including Palo Alto Networks firewalls, Panorama, Zscaler ZIA, ZPA, ZCC, Tufin and VPN technologies.
• Implement firewall and network security policy changes in accordance with established change-management, security, and operational procedures.
• Create, modify, troubleshoot, and remove firewall security policies, NAT policies, objects, services, and related configurations.
• Troubleshoot complex firewall, VPN, Zscaler, and network connectivity issues using firewall logs, traffic analysis, packet captures, and other diagnostic tools such as Tufin.
• Provide technical support for escalated network security incidents and problems, including identification of root cause and implementation of corrective actions.
• Monitor network security infrastructure and proactively identify configuration, performance, connectivity, and security issues.
• Work closely with network engineering, infrastructure, application, cloud, and security teams to resolve cross-functional technical issues.
• Participate in firewall and network security upgrades, migrations, maintenance activities, and technology implementations as required.
• Maintain accurate technical documentation, operational procedures, and configuration records related to network security infrastructure.
• Participate in after-hours, weekend, and emergency support activities as required to maintain the availability and security of global network services.

Qualifications

Required:

• Bachelor’s Degree plus 2 years of related experience; Or Master's Degree with 0 years' experience.
• Respective years of experience in network engineering, network security, or firewall operations.
• Strong hands‑on experience with Palo Alto Networks firewalls, including firewall policy creation, modification, troubleshooting, and maintenance.
• Experience with Palo Alto Panorama and centralized firewall management.
• Hands‑on experience with Zscaler, preferably including ZIA, ZPA, and Zscaler Client Connector (ZCC).
• Strong understanding of TCP/IP networking, routing, NAT, DNS, VPN technologies, and network security concepts.
• Demonstrated ability to troubleshoot firewall policies, connectivity issues, VPN issues, and firewall infrastructure problems.
• Experience working within formal ITIL/change-management processes and enterprise change-control environments.
• Ability to analyze firewall logs, traffic flows, and other network/security data to identify root causes.
• Strong verbal and written communication skills, including the ability to explain technical issues and solutions to technical and non-technical audiences.
• Ability to work independently, prioritize competing operational issues, and participate in extended hours and/or weekend support when required.

Preferred:

• 5+ years of experience in network engineering, network security, or firewall operations.
• Palo Alto Networks certification such as PCNSA, PCNSE, or PCSAE.
• CCNA or CCNP certification.
• CISSP certification.
• Experience supporting large global enterprise environments.
• Experience with firewall automation, APIs, Python, or other scripting technologies.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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