Associate Border Security Analyst II

AbbVie; Massachusetts; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision insurance

401(k)

Job summary

AbbVie is seeking an Associate Border Security Analyst to support global network security operations, including Palo Alto firewalls, Panorama, and Zscaler services. You will implement policy changes, troubleshoot issues, and collaborate with security and network teams to maintain secure connectivity.

The role requires a Bachelor’s degree with 2 years of related experience or a Master’s degree with no experience, plus hands-on firewall and VPN expertise and strong communication skills.

Qualifications

• Bachelor’s degree with 2 years of related experience or Master’s degree with 0 years experience.
• Experience with Palo Alto firewalls, Panorama, and Zscaler.
• Strong understanding of TCP/IP, routing, NAT, DNS, and VPN technologies.
• Familiarity with ITIL/change-management processes.

Responsibilities

• Perform day-to-day operational support of global network security infrastructure including Palo Alto firewalls, Panorama, Zscaler ZIA/ZPA/ZCC, and VPN technologies.
• Implement firewall and network security policy changes per established procedures.
• Troubleshoot firewall policies, connectivity issues, and VPN problems using logs and diagnostic tools.
• Maintain documentation and participate in after-hours support as required.

Skills

Palo Alto firewalls

Panorama

Zscaler ZIA/ZPA/ZCC

TCP/IP networking

VPN technologies

Firewall policy troubleshooting

Python scripting

ITIL/change-management

Education

Bachelor’s Degree in related field

Master’s Degree

Tools

Palo Alto Panorama

Tufin

Zscaler

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Working in the Border Security operations space, the Associate Border Security Analyst performs the day-to-day operations on Firewalls, IPS and IDS platforms and Zscaler.

Responsibilities:

• Perform day-to-day operational support of global network security infrastructure, including Palo Alto Networks firewalls, Panorama, Zscaler ZIA, ZPA, ZCC, Tufin and VPN technologies.
• Implement firewall and network security policy changes in accordance with established change-management, security, and operational procedures.
• Create, modify, troubleshoot, and remove firewall security policies, NAT policies, objects, services, and related configurations.
• Troubleshoot complex firewall, VPN, Zscaler, and network connectivity issues using firewall logs, traffic analysis, packet captures, and other diagnostic tools such as Tufin.
• Provide technical support for escalated network security incidents and problems, including identification of root cause and implementation of corrective actions.
• Monitor network security infrastructure and proactively identify configuration, performance, connectivity, and security issues.
• Work closely with network engineering, infrastructure, application, cloud, and security teams to resolve cross-functional technical issues.
• Participate in firewall and network security upgrades, migrations, maintenance activities, and technology implementations as required.
• Maintain accurate technical documentation, operational procedures, and configuration records related to network security infrastructure.
• Participate in after-hours, weekend, and emergency support activities as required to maintain the availability and security of global network services.

Required:

• Bachelor’s Degree plus 2 years of related experience; Or Master's Degree with 0 years' experience.
• Respective years of experience in network engineering, network security, or firewall operations.
• Strong hands-on experience with Palo Alto Networks firewalls, including firewall policy creation, modification, troubleshooting, and maintenance.
• Experience with Palo Alto Panorama and centralized firewall management.
• Hands-on experience with Zscaler, preferably including ZIA, ZPA, and Zscaler Client Connector (ZCC).
• Strong understanding of TCP/IP networking, routing, NAT, DNS, VPN technologies, and network security concepts.
• Demonstrated ability to troubleshoot firewall policies, connectivity issues, VPN issues, and firewall infrastructure problems.
• Experience working within formal ITIL/change-management processes and enterprise change-control environments.
• Ability to analyze firewall logs, traffic flows, and other network/security data to identify root causes.
• Strong verbal and written communication skills, including the ability to explain technical issues and solutions to technical and non-technical audiences.
• Ability to work independently, prioritize competing operational issues, and participate in extended hours and/or weekend support when required.

Preferred:

• 5+ years of experience in network engineering, network security, or firewall operations.
• Palo Alto Networks certification such as PCNSA, PCNSE, or PCSAE.
• CCNA or CCNP certification.
• CISSP certification.
• Experience supporting large global enterprise environments.
• Experience with firewall automation, APIs, Python, or other scripting technologies.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at thetimeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographiclocation,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our short-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.Theamountandavailabilityof anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company'ssoleandabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html