Associate BIT Field Engineer

Warner Media, LLC.; Burbank (CA); On-site; USD 70,004 - 130,008; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays and sick time

Job summary

Warner Media, LLC. is seeking an Associate Broadcast & IT Support to provide timely support in a fast-paced 24x7 broadcasting environment. Responsibilities include operating satellite equipment, providing technical support, and documenting procedures. Strong communication skills and technical knowledge are essential for this role.

The ideal candidate should have a 2 or 4-year technical degree and experience in multimedia or IT services. Physical ability to lift equipment and a CDL Class B License are also required.

Qualifications

• 1+ years of experience in television or IT client service.
• Familiarity with server, networking topology and operating systems.
• Capable of working shifts in a 24x7 environment.

Responsibilities

• Operate satellite trucks and portable equipment for broadcasts.
• Provide 24x7 technical support for audio and video equipment.
• Document operational procedures and maintain inventory.

Skills

Troubleshooting broadcast and computer equipment

Customer service skills

Communication skills (verbal, written)

Ability to lift 50 lbs.

Adaptability in fast-paced environments

Education

2 or 4 year technical degree, preferably in electronics or computer engineering

Tools

AutoCad

ITSM ticketing tools

Job description

Your New Role

The Associate Broadcast & IT Support is tasked with timely and professional support in a fast-paced 24x7x365 field newsgathering/production environment. This position typically requires proficient IT support and some electronics skills. Travel (typically Domestic, but occasionally international) is required and the ability to physically lift and move equipment weighing 50 pounds or more may be necessary. Willingness to perform varied tasks when required on assignment to support the production. Ability to adapt to rapidly changing situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required.

Role Accountabilities

• Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations. This includes equipment transport, set-up, operation and breakdown and may also include truck maintenance. CNN SNG trucks are multi-path mobile production platforms thus requiring one to be well versed in the operation and maintenance of on-board systems such as cameras, switchers, routers, encoders, RF and specialized transmission gear (MIMO, COFDM, bonded cellular).
• Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment. Coordinate technical installation with vendors and/or production teams.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.

Qualifications & Experiences

• Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level.
• Demonstrates experience with television or multimedia production workflows.
• Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.).
• Ability to work all shifts associated with 24x7x365 production environments.
• Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments.
• Must obtain a CDL Class B License.

Required Education

• 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
• Demonstrated knowledge of computer desktop hardware/applications and data networking.

Preferred Education, Training, Licensing, or Certification

• Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $70,004.00 - $130,008.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.