Associate Billing Analyst

Charter Communications; Charlotte (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Charter Communications, operating Spectrum billing services, seeks a candidate to analyze billing systems and implement performance improvements across users and systems.

The role supports mass adjustments, reporting, interfaces, security, and outage management within the billing environment. A Bachelor's in IT and 1–2 years' IT experience are required, with a hybrid work schedule allowing one remote day per week.

Qualifications

• Bachelor's degree in Information Technology or equivalent
• 1-2+ years supporting IT systems
• Experience in testing and documenting IT systems

Responsibilities

• Analyze billing systems to identify performance improvements at user and system levels
• Develop software requirements and document user procedures for billing operations
• Support mass adjustments, reporting, interfaces, security and outage management
• Respond to Change Request Management and Issue Management requests; provide on-site support
• Train and assist system users for effective utilization
• Collaborate with Billing Representatives on backlog processing and measurement
• Contribute to project scheduling, workload monitoring and status reporting

Skills

Data analysis

Stakeholder communication

Multitasking

Confidentiality

Decision making

Independent work

Billing industry knowledge

Telecom billing knowledge

English proficiency

Education

Bachelor's degree in Information Technology

Tools

Microsoft Access

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious how your analytical skills can enhance business operations? At Spectrum, you'll support and improve third-party billing systems while collaborating with teams to ensure seamless processes. Join us to make a measurable difference in delivering quality billing solutions that power our customer experience.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You'll Make an Impact

• Analyze billing systems to identify and implement ongoing performance improvements at both user and system levels
• Assist in developing software requirements and document user methods and procedures for Spectrum's billing operations
• Support mass adjustments, reporting, interfaces, security and outage management within Spectrum's billing environment
• Respond to requests through Change Request Management, Issue Management and on-site support to resolve user needs
• Train and assist system users to ensure effective system utilization
• Collaborate with Billing Representatives on backlog processing and process measurement while providing lockbox tape support as needed
• Contribute to project scheduling, workload monitoring and status reporting to maintain project momentum

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in Information Technology or equivalent combination of education and experience

Experience

• 1-2+ years supporting, testing and documenting various information technology systems

Skills

• Analyze and interpret data
• Effective communication with all levels of management
• Ability to manage multiple projects and tasks simultaneously
• Commitment to maintaining confidentiality
• Strong decision-making and problem-solving skills under pressure
• Demonstrated judgment and initiative in accomplishing tasks
• Work independently
• Knowledge of industry requirements supporting cable, data and telephony billing
• In-depth knowledge of systems utilized by the cable or telecommunications industry for billing, customer service and accounting
• Proficiency in Microsoft Access, Word, Excel, PowerPoint and Project
• Read, write, speak and understand English

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.