ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST

Lensa; New York (NY); On-site; USD 56,000 - 66,000; Full time

Job summary

Lensa is seeking an Associate Benefits Opportunity Specialist for the City of New York. This role involves supervising staff, managing applications for benefits, and ensuring client needs are met. Candidates must have relevant experience in social services and a commitment to promoting self-sufficiency.

Qualifications

• Three years of full-time experience in social/human services or related setting.
• Experience in client services, employment counseling, job development.
• College credits may substitute for experience.

Responsibilities

• Supervising a team of BOS staff and managing application processes.
• Conducting interviews and determining eligibility for assistance.
• Preparing statistical reports and monitoring staff performance.

Skills

Supervisory skills

Quantitative analysis

Research skills

Education

High school diploma or equivalent

Baccalaureate degree

Job description

ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, City of New York, is seeking professionals in New York, NY. Apply via Lensa today!

Job Description

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE BENEFITS OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR. THIS IS A PROVISIONAL APPOINTMENT. WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST (ABOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE ABOS TITLE.

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and supportive services. CAS collaborates with other HRA components and governmental/non-governmental agencies to create and improve programs, enabling clients to achieve their maximum functional capacity.

Under the direction of the Associate Benefits Opportunity Specialist II, the supervisor is responsible for supervising a team of BOS staff, managing the entire Application and Recertification process for cases with HVN/HB status. Responsibilities include eligibility determination for Cash Assistance, SNAP, Medicaid, Emergency Requests, Recertifications, interviews (in-person and via telephone), and related services to promote self-sufficiency.

The ABOS I uses supervisory, program development, quantitative analysis, and research skills to accomplish CAS Benefits Access Center goals.

Responsibilities of the ABOS I include:

• Assigning application and recertification cases, reviewing recommendations, and signing off on benefits and case entries.
• Performing outreach to clients scheduled for HVN/HB appointments to confirm availability.
• Supervising staff conducting interviews and assessing housing needs, assisting in developing anti-eviction/housing intervention plans.
• Preparing daily, weekly, and monthly statistical reports and audits.
• Monitoring staff time and leave, approving timesheets and vacation requests.
• Training and coaching staff on policies and procedures.
• Guiding staff on complex cases, working with advocates for client documentation.
• Supervising staff providing walk-in and telephone services.
• Providing disciplinary oversight.
• Conducting field visits if necessary.

Qualifications

Applicants must have:

• A high school diploma or equivalent and three years of full-time experience in social/human services or a related setting, including client services, employment counseling, job development, or economic opportunity programming.
• Or a baccalaureate degree plus 18 months of full-time experience as a Benefits Opportunity Specialist or similar social services work.
• College credits may be substituted for experience at a rate of 60 semester credits for 9 months of experience, but all candidates must have at least 18 months of relevant full-time experience.

Additional Information

The City of New York is an inclusive employer committed to diversity and equal opportunity, regardless of legally protected characteristics.

Salary Range: Min $56,677.00 - Max $65,179.00