Associate Banker I

Republic Bank Of Chicago; Chicago (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

401k plan with discretionary matching

Job summary

Republic Bank Of Chicago's Devon Branch in Chicago, IL 60659 is hiring an Associate Banker I (Full Time, Non-Exempt). The role focuses on daily branch operations, cash handling, account maintenance, cross-selling products, and delivering outstanding customer service.

The position offers competitive pay ($20.00-$23.00 hourly), benefits, and opportunities for growth within Retail - Devon. Candidates should have a High School Diploma or equivalent and at least one year in retail banking or sales,

Qualifications

• Extensive cash handling; basic math functions.
• Basic computer skills.
• Extensive contact with the public; professional image.
• Read/write well for oral and written communication.
• Knowledge of banking policies and regulations.
• Take initiative and use sound judgment.
• Work in a team environment.
• Demonstrate sales initiative.
• Flexibility in scheduling.

Responsibilities

• Perform daily branch tasks: account transactions, maintenance, customer correspondence, balancing, cash handling, cash shipments, and item collection.
• Cross-sell bank products; open/close accounts; process transfers and instructions; service customers; file maintenance.
• Maintain balancing records; identify outages and assist with resolution.
• Meet or exceed sales goals through cross-selling to customers and prospects.
• Deliver superior customer service and escalate issues as needed.
• Follow branch policies, procedures, regulations, confidentiality, and controls.
• Address problems professionally and escalate complex issues.
• Communicate openly with branch team members.
• Display planning, dependability, flexibility, and participation in change.
• Maintain knowledge of products and services; seek help for development.
• Pursue knowledge through training and seminars.

Skills

Extensive cash handling

Basic computer skills

Public interaction

Reading and writing

Banking policies

Initiative and judgment

Teamwork

Sales initiative

Scheduling flexibility

Education

High School Diploma or equivalent

Minimum one-year related experience in retail banking/sales

Job description

Job Details: Job Location: Devon Branch - Chicago, IL 60659, Position Type: Full Time, Salary Range: $20.00 - $23.00 Hourly, TITLE: Associate Banker I STATUS: Non-Exempt

MANAGER: Market Manager

DEPARTMENT: Retail- Devon

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform daily branch responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
• May perform duties to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.
• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Consistently meet or exceed sales goals as set by Branch Management by effectively and efficiently cross-selling bank products and services to both current and potential customers.
• Deliver superior customer service with both internal and external customers and elevate issues to management when necessary.
• Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
• Address customer problems with professionalism and sound judgment. Escalate more complex problems or concerns as needed.
• Maintain open and honest communication with Branch team members.
• Promote and display effective planning and organizational skills, dependability, flexibility, and enthusiastic participation of change and innovation including opening and closing the Branch as needed.
• Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
• Provide support to new and less experienced Associate Bankers, answering questions and finding solutions to customer issues that require more experience.
• Actively participate in all bank promotional events and product/service initiatives in order to support bank sales and service goals.
• Represent the bank in the community in a professional manner.
• Follow all Branch standards including maintaining a well organized and prepared work environment.
• Perform other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Extensive cash handling; this requires the ability to perform basic math functions.
• Basic computer skills.
• Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times.
• Ability to properly read and write well enough to communicate in both oral and written form.
• Knowledge of banking policies, procedures and regulations in order to perform duties with minimal supervision.
• Ability to take initiative and utilize sound judgment in decision-making and problem solving.
• Ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Ability to demonstrate a sales initiative.
• Flexibility in scheduling.

EDUCATION and/or EXPERIENCE

• High School Diploma or its equivalent.
• Minimum one-year related experience in retail banking and/or sales.

WHAT WE OFFER

• A competitive salary range estimated at $20 - $23 per hour for this position. (Final compensation may vary based on experience, skills, and qualifications)
• Generous Paid time Off (PTO) to help you rest, recharge, and take care of what matters most
• Health, dental, and vision insurance with tax-advantaged FSA and HSA account options
• Retirement benefits including 401k plan with discretionary matching contributions.
• Childcare assistance program to support working parents and their eligible dependents
• Parental Leave for both primary and secondary caregivers
• Short-term and long-term disability coverage for long-term income security
• Basic Life and AD&D insurance with elective additional coverage for you, your spouse, or children
• Mental health & wellness benefits including bank-paid Headspace meditation app subscription and access to our Employee Assistance Program

ADDITIONAL RESPONSIBILITIES

Every employee of Republic Bank is responsible for knowing and practicing Bank Secrecy Laws (AML/CIP/SAR/CTR/OFAC), the USA Patriot Act, and other related regulations as they relate to their specific job function. Training will be provided during your Introductory Period and annually thereafter. If you need additional training, you are responsible for contacting your immediate supervisor.

We look forward to working with you and to the contributions you will make to Republic Bank of Chicago, as well as the opportunity to provide you with professional growth. However, we recognize that you retain the option, as does Republic Bank of Chicago, of ending your employment with us at any time, with or without notice and with or without cause. As such, your employment with Republic Bank of Chicago is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time.