Associate Banker, 30 Hours, East Orlando, FL Area - Multiple Locations

Fairygodboss; Orlando (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker in Orlando to deliver welcoming, high-touch service and build trusted client relationships. You will educate clients on Chase Mobile, Chase.com, and ATMs, and partner with the team to achieve branch goals.

The role emphasizes hospitality, accuracy, and adherence to banking policies while using the latest financial technology to enhance the client experience.

Qualifications

• Able to deliver attentive and friendly service while creating a welcoming environment.
• Skilled in building trusted relationships with clients.
• Excellent communication to understand and help clients.
• Empathetic, attentive, and detail-oriented in client interactions.
• Strong teamwork to deliver seamless service.

Responsibilities

• Greet clients, manage lobby flow on a tablet, check-in, and schedule or cancel meetings to create a welcoming environment.
• Provide account servicing and maintenance, open new accounts, and comply with policies and regulatory requirements.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and working with the team to meet financial goals.
• Support branch operations, including cash devices, while following bank policies.

Skills

Attentive and friendly service

Client relationship building

Effective communication

Empathy and active listening

Team collaboration

Learn products quickly

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions - helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
• Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.