Associate Banker, 20 Hours, Mount Pleasant, SC - Rivertowne Branch

JP Morgan Chase Bank; Mount Pleasant (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Chase is seeking an attentive Client Service professional to greet clients, guide them through everyday banking, and assist with account openings at a branch in Mount Pleasant, SC. You will support customers using Chase Mobile, Chase.com, and ATMs, delivering friendly and accurate service.

The role emphasizes listening, empathy, and collaboration with the branch team to meet financial goals while adhering to policies and regulatory requirements.

Qualifications

• Client service experience or comparable experience.
• Strong communication and interpersonal skills.
• Team collaboration to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Provide account servicing, assist with opening new accounts, and ensure compliance with policies and regulations.
• Educate clients on day-to-day banking, including digital self-service options (mobile app, online banking, ATMs).
• Build relationships through active listening, empathy, and sharing product knowledge with the branch team.
• Handle branch operations and cash devices in line with bank policies.

Skills

Client service

Communication

Teamwork

Problem solving

Attention to detail

Tech literacy

Education

HS diploma

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.