Associate Banker, 20 Hours, Boiling Springs, SC - Boiling Springs Branch

J.P. Morgan Chase & Co.; Boiling Springs (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Chase seeks a friendly, service‑oriented team member for our branch to greet clients, manage lobby flow, and schedule meetings while ensuring every guest feels heard and valued.

You will handle account servicing, open new accounts, and help customers use Chase Mobile, Chase.com, and ATMs to meet everyday banking needs while complying with policies and regulatory requirements.

Qualifications

• Demonstrated client service experience or equivalent.
• Strong relationship-building and communication skills.
• Ability to listen, adapt, and resolve client issues with care.

Responsibilities

• Greet clients and manage lobby flow using a tablet, checking in and scheduling meetings.
• Provide account servicing, maintenance, and assist with opening new accounts in compliance with policies.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships with clients through active listening and product knowledge.
• Assist with branch operations including cash devices while following procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Learning products

Education

High school diploma or GED

Tools

Tablet usage

ATM operations

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.