Associate Banker

We Florida Financial; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

We Florida Financial is seeking an Associate Banker to provide outstanding member service in a branch setting. You will handle teller duties, process transactions, cross-sell products, and refer members to the appropriate departments.

The role emphasizes confidentiality, accuracy, and teamwork to ensure smooth operations. The position involves front-office duties with high visibility and a goal-oriented environment.

Qualifications

• Experience in sales and customer service in a branch setting.
• Ability to process monetary transactions and balance cash.
• Familiarity with banking procedures and confidentiality.

Responsibilities

• Maintain high visibility and provide excellent member service.
• Meet sales goals for WFF products and services.
• Process monetary transactions and post them accurately.
• Assist in end-of-day processing and branch balance.
• Refer members to appropriate departments and cross-sell where appropriate.
• Maintain member records confidentially and deter fraud.

Skills

Sales skills

Customer service

Cross-selling

Cash handling

Security awareness

Notarization

Account maintenance

Problem resolution

Job description

Purpose: The primary function of this job is to provide outstanding service to members by promoting and selling Credit Union … (Banking) services and products services to new and existing members and by fully using job-relevant technical skills, maintaining/updating technical skills, and seeking to enhance service skills. This position is a three-level job progression track, which requires the employee to be proficient in one or more of the following areas: 1) provide teller services to members, 2) perform back-office teller/administrative duties, and 3) provide service delivery coordination to members. Requires the employee to be proficient in a minimum of one function within the first year of employment. Position advancement will occur when an additional skill is achieved. All front-office positions are high visibility/high volume and require the ability to make decisions within established guidelines, the willingness to work within a sales environment, and the ability to be a team player in an organization that values the spirit of teamwork.

Required Core Position Functions

• Responsible for meeting established sales goals for WFF products and services
• Responsible for producing sales referrals for new accounts and loans as assigned
• Utilize empowerment matrix
• Follow WFF’s service guidelines
• Possess thorough knowledge of all products and services
• Explain Credit Union products/services to members
• Refer members to appropriate departments as required
• Process member account inquiries and respond to member problems
• Assist in end-of-day processing
• Adhere to work environment maintenance standards
• Assist in maintaining membership records confidentially
• Notarize documents for members and staff
• Monitor lobby to identify potential security risks
• Perform specific and delegated duties as assigned by management

Essential Functions

Associate Banker Function

• Provide excellent member services at all times
• Process and post monetary and related transactions
• Process checks and apply appropriate holds
• Perform internal teller-related duties including identifying cross-selling opportunities and referring members to other teammates.
• Follow established cash drawer and cash handling procedures
• Reconcile/balance cash and transactions within guidelines
• Follow established security procedures
• Process night drop and mail deposits
• Ensure confidentiality of member account information
• Deter fraud whenever possible
• Responsible for resolving member inquiries and account disputes
• Activate new accounts
• Close existing accounts as needed
• Knowledge of Cash Dispensing Machine operations and balancing (if applicable)
• Responsible for compliance with Bank Secrecy Act and Credit Union procedures related to completion and filing of Currency Transaction Reports

Back-Office Associate Banker/Administrative Function

• Balance branch
• Maintain vault using established procedures
• Process cash shipments (incoming, outgoing, and ordering)
• Receive and sell cash/coin
• Prepare coin/mutilated money shipments
• Balance and audit Cash Dispensing Machine (if applicable)
• Maintain reserve supplies and balance money order inventories, official/cashier’s checks, and other stock as may be assigned
• Process large ATM deposits
• Balance ATM
• Process night deposit deposits, if applicable
• Assist with Branch audits
• Coach other Associate Bankers
• Train new Associate Banker and provide continual mentoring for Associate Banker trained
• Open additional savings-products using established procedures
• Cross-sell products/services when appropriate and close sales
• Provide error resolution and effectively solve complex account service issues

Service Delivery Coordination

• Greet members in branch locations and determine the nature of member’s business
• Ensure members receive service in a timely manner
• Demonstrate the use of service delivery systems and direct members to the appropriate delivery channels
• Display a thorough knowledge of all Credit Union products/services and explain products/services to members
• Demonstrate knowledge of Phone Service and Support Services job functions
• Demonstrate knowledge of safe d