Associate Application Analyst-Patient Management

Universal Health Services Inc.; King of Prussia (PA); On-site; USD 65,000 - 85,000; Full time

Job summary

Universal Health Services, headquartered in King of Prussia, PA, seeks an Associate Application Analyst – Patient Management to support the implementation and maintenance of UHS applications. You will monitor tickets, assist with upgrades, and collaborate with facilities and offices on Cerner-related changes.

Recognized as a leading healthcare provider, UHS offers growth opportunities, a comprehensive benefits program, and a focus on delivering high-quality patient care across its facilities.

Qualifications

• Associate degree in CS or information systems.
• No working experience required; up to one year may enhance skills.
• Basic knowledge of system application implementation, enhancement and support methods.
• Basic knowledge of IS standards, quality methods and metrics; basic project management knowledge.
• Excellent English communication (written and verbal).
• Experience in a hospital or physician office is preferred but not required.

Responsibilities

• Researches and resolves Customer Support Center tickets including major application upgrades.
• Provides change management support for acute care facilities and physician offices.
• Modifies Cerner system for registrations, scheduling changes, enhancements or fixes.
• Adheres to UHS service level and change management policies.
• Provides on-call support as scheduled and maintains regular user communications.

Skills

English proficiency

Healthcare familiarity

Education

Associate degree in Computer Science or Information Systems

Tools

Cerner system

Job description

Responsibilities

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com

The Corporate IS Department is seeking a dynamic and talented Associate Application Analyst – Patient Management.

The Associate Application Analyst – Patient Management supports the implementation of UHS applications. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Implements modifications to existing applications that will effectively accomplish desired objectives. Provides technical support to UHS entities as needed. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team.

Key Responsibilities include:

• Researches and resolves Customer Support Center Tickets including major application upgrades.
• Provides system change management support to the acute care facilities and physician offices and other UHS employees for requested changes and/or enhancements
• Works closely with operations to modify the Cerner system for any registration or scheduling changes, enhancements, or break/fix solutions.
• Adheres to UHS Service Level and Change Management Policies.
• Provides on-call support as scheduled.
• Establishes and maintains regular communications with user community.

Qualifications

• This position requires Technical School, two years college or an Associate’s degree in Computer Science or Information Systems. No working experience is required. Up to one year of experience would enhance the skills and abilities necessary to perform this job.
• Basic knowledge of system application implementation, enhancement and support methods and practices.
• Basic knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications.
• Basic knowledge of IS standards and quality methods and metrics.
• Basic knowledge of project management methods.
• General familiarity of user business practices, concepts and terminology sufficient to support the applications.
• Language proficiency in English, with excellent written and verbal fluency.
• Experience working in a hospital or physician office is preferred but not required.

Travel Requirements: 20-30% (depending on projects)

This opportunity provides the following:

• UHS is Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly‑owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.