Associate Application Analyst - Cerner Support

Universal Hospital Services Inc.; King of Prussia (PA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Challenging and rewarding work

Growth and development opportunities

Competitive Compensation

Medical, Dental, Vision and Rx plan

401k with company match

Generous PTO

Job summary

Universal Health Services, Inc. in King of Prussia, PA, seeks an Associate Application Analyst – Cerner Support to join the CIS Support Team.

You will help implement and support Cerner-based systems across acute care facilities and assist with incident resolution, end-user support, and post-conversion troubleshooting. Responsibilities include system maintenance, implementation, and administration, with emphasis on timely problem solving, collaboration with clinical staff, and adherence to change

Qualifications

• Requires a 2 year/Associate’s degree in Computer Science or Information Systems and/or a combination of education and experience that provides the skills and abilities necessary to perform this job.
• Quick learner of software and information technology, and motivated to learn new applications and business operations.
• Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members.
• Self-disciplined, able to work independently, but also able to take direction when necessary.
• Very organized and detail‑oriented. Flexible with time. Proficient with word processing, spreadsheet and electronic mail software applications.

Responsibilities

• Provides system maintenance/ support and problem resolution guidance to ensure service levels are met.
• Supports system implementation, including end‑user support and post‑conversion troubleshooting.
• Performs administration and oversight tasks, including reporting and communication with supervisors.

Skills

Interpersonal communication

Documentation

Customer service

Independent work

Take direction

Self-motivation

Organization

Detail oriented

Time management

MS Word

Spreadsheets

Email software

Education

Associate degree in Computer Science or Information Systems

Job description

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies and in 2025, it was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

The Corporate IS Department is seeking a dynamic and talented Associate Application Analyst – Cerner Support.

The Associate Application Analyst – Cerner Support will work as a member of the CIS Support Team with more experienced colleagues, supports the implementation of UHS Acute Care Facilities that have converted and/or are converting to clinical healthcare applications. Assists with escalation of issues and interaction with clinical staff in a professional manner while providing excellent customer service as the highest priority. Receives, prioritizes, and provides timely solutions to clinical application software, interface, and procedural problems/requests identified/submitted by the UHS customer. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Supports conversion activities including end user support, application troubleshooting and application / technical configuration. Provides post-conversion assistance in the resolution of system issues (break/fix, maintenance or enhancement) as requested by the facility or assigned by the UHS Customer Support Center. Implements changes to existing applications as directed by management. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team.

Key Responsibilities

System Maintenance/Support

• Demonstrates analytical problem solving.
• Independently analyzes the problem and determines if the problem needs to be escalated.
• Assists in performing routine system maintenance and builds.
• Establishes and maintains regular communications with application teams and user community.
• Adheres to UHS Service Level and Change Management Policies.
• Researches and resolves CIS Support Center Tickets.

System Implementation

• Independently provides first level of problem analysis with the objective of resolving as many as possible and communicating back to the customer.
• Maintains proficiency in IT systems, policies and procedures.
• Researches and resolves CIS Support Center Tickets.
• Track problems/issues and collects appropriate data from the customer to aid in problem determination and resolution.
• Follows UHS Project Management Standards.
• Performs Q/A on application functionality.
• Follows UHS Change Control.

Administration and Oversight

• Prepares and promptly submits all routine and special reports including status reports to supervisor as required.
• Maintains Service Excellence principles.
• Keeps management well informed of activities, needs, problems.
• Performs other duties as assigned.

Qualifications

Position Requirements: Requires a 2 year/Associate’s degree in Computer Science or Information Systems and/or a combination of education and experience that provides the skills and abilities necessary to perform this job. A quick learner of software and information technology, and motivated to learn new applications and business operations.

Skills: Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members. Demonstrates customer‑oriented service excellence principles, as outlined in UHS corporate standards. Self‑disciplined, able to work independently, but also able to take direction when necessary. Self‑motivated to identify and resolve issues, and in advancing personal knowledge. Very organized and detail‑oriented. Flexible with time. Proficient with word processing, spreadsheet and electronic mail software applications.

Shift: 11:00 AM – 8:00 PM

License or Registration Requirements: Acute Care Facility (Hospital) experience preferred.

Travel Requirements: 15%

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc., and a wholly‐owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries, including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to UHS or UHS facilities on this website, including any statements, articles or other publications contained herein relating to our healthcare or management operations, it is referring to Universal Health Services’ subsidiaries including UHS of Delaware. Further, the terms “we,” “us,” “our” or “the company” likewise refer to the operations of Universal Health Services’ subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries, including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job‑related email mentioning UHS or its subsidiaries, let us know by contacting us at https://uhs.alertline.com or 1‑800‑852‑3449.