Associate Application Analyst - BH Business Systems

UHS; King of Prussia (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Health Services, Inc. (UHS) in King of Prussia, PA, seeks an Associate Application Analyst - BH Business Systems. You will train users, support implementations, and collaborate with facility staff, vendors, and corporate teams on IS technologies and business processes.

Responsibilities include creating reports, documents, and dashboards; troubleshooting issues; and providing after-hours support. Travel up to 50% domestically may be required, with opportunities for growth within UHS and

Qualifications

• Associate’s degree in a Business, Technology or HIM related field.
• 1 year IT experience preferred but not required; healthcare environment a plus.
• Proficient with word processing, spreadsheet, and email software.
• Strong interpersonal communication and documentation skills.

Responsibilities

• Provide direct training to users in business applications and support trainers in the field.
• On-site support for implementation of business applications and project plans.
• Participate in user groups and project teams; maintain minutes and follow-up logs.
• Respond to user questions, tickets, and training requests; monitor usage.
• Create management tools within applications using reports and pivot charts.
• Create and update user documents outlining procedures and standards.
• Troubleshoot system and application problems; coordinate maintenance with Support Center.
• Maintain ongoing communication with users, managers, and vendors about initiatives.
• Maintain software dictionary tables and definitions for applications.
• Provide on-call after-hours support as needed.

Skills

Word processing

Spreadsheet

Email software

Interpersonal communication

Independent learner

Education

Associate degree in Business/Technology/HIM

Job description

Responsibilities

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Responsibilities

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. The Corporate Information Services department is seeking a dynamic and talented Associate Application Analyst - BH Business Systems. The Associate Application Analyst – BH Business Systems works with facility users, vendors, and corporate staff to address business information requirements and solve related problems through the implementation and support of IS technologies and business practices. Participates in on-site or online training, implementations, user advisory meetings and task forces. Assists with the implementation of software enhancements and modifications. Troubleshoots and resolves ongoing issues within the business applications and environments.

Key Responsibilities Include

• Working with experienced staff, provides direct training to users in business applications, as well as supports trainers in the field.
• Provides on-site support for the implementation of the business applications, including project task lists and implementation plans.
• Participates in user groups and project teams, convenes conference calls and meetings, and maintains minutes and follow-up logs.
• Provides support and monitors assigned facilities; responds to user based questions, tickets and training requests; and follows-up based on variations in usage.
• Creates management tools within the applications through reports, graphs, pivot charts and other mechanisms to assist in decision making.
• Creates and updates user documents to outline procedures and standards within applications.
• Troubleshoots system and application problems, including hardware and software issues as needed. Monitors the resolution of maintenance and enhancement issues assigned by the UHS Customer Support Center.
• Provides ongoing communication with users, managers, corporate directors and vendors to assure support and continual understanding of current initiatives and progress within the business applications.
• Maintains software dictionary tables and definitions for applications.
• Provides on-call assistance as requested, for after-hours issues and support needs.

Qualifications

Position Requirements:

• This position requires an Associate’s degree in a Business, Technology or HIM related field. No working experience is required, up to one year of experience would enhance the skills and abilities necessary to perform this job.
• 1 year experience working in an Information Technology environment is preferred but not required, with hands‑on computer experience. Experience working in a health care environment is a plus.
• Proficient with word processing, spreadsheet, and email software applications.
• A quick learner of software and information technology, and motivated to learn new applications and business operations.
• Demonstrates excellent interpersonal communication skills and documentation skills, among facility customers and team members.
• Demonstrates customer‑oriented service excellence principals, as outlined in UHS corporate standards.
• Self-disciplined, able to work independently, but also able to take direction when necessary.
• Self‑motivated to identify and resolve issues, and in advancing personal knowledge.
• Very organized and detail‑oriented.
• Flexible with time.

Training

Prior training experience, with proven ability to effectively teach trainees at varying skill levels. Experience with training software applications, preferred.

Travel Requirements

5 – 50% domestic US travel (depending on projects and Go Lives).

This Opportunity Provides The Following

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off
• UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly‑owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to “UHS or UHS facilities” on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms “we,” “us,” “our” or “the company” in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.