Associate Application Analyst

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

Penn Medicine is seeking an IS-CDAO team member to enhance and support UPHS applications at 3535 Market Street in Philadelphia. This role involves testing vendor releases, configuring upgrades, and educating end users to increase productivity within the application.

You will collaborate with cross-functional teams to ensure changes follow change control procedures, maintain documentation, and deliver reliable customer service across system boundaries.

Qualifications

• 1+ years of related IT experience, preferably in healthcare.
• H.S. Diploma/GED required.
• Bachelor's degree required.
• Experience testing and implementing vendor releases and system upgrades.

Responsibilities

• Develops a thorough understanding of UPHS applications.
• Interprets and analyzes complex workflow/system requirements to design, configure, test and implement application solutions.
• Defines system requirements and develops data models for build, configuration, maintenance and data integrity.
• Creates and maintains documentation for assigned applications to establish configuration standards.
• Develops and executes test plans for changes to ensure successful outcomes.
• Participates in system upgrades and vendor releases to enhance the application and meet objectives.
• Provides ongoing support and maintenance for assigned applications.
• Consults with stakeholders to gather build requirements for implementation projects.
• Delivers customer service to IS clients across system boundaries.
• Adheres to Penn Medicine policies and procedures.

Skills

Healthcare IT

Testing & QA

Documentation

Vendor coordination

End-user training

Education

H.S. Diploma/GED

Bachelor's degree

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-CDAO

Location: 3535 Market Street, Philadelphia, PA

Summary:

Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.

Responsibilities

• Develops a thorough understanding of UPHS applications.
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions.
• Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes.
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel.
• Provides ongoing support and maintenance as assigned.
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects.
• Delivers customer service to IS clients seamlessly across system boundaries.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Education or Equivalent Experience

• H.S. Diploma/GED is required.
• 1+ years of related IT experience, preferably in healthcare is required.
• Bachelor's degree is required.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.