Associate Analyst, Digital Services

Charter Communications; Stamford (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Associate Digital Service & CX Analyst to join their dynamic team. This role involves supporting customer experience requirements, process design, and system changes while leveraging data to enhance digital self-service capabilities. You'll collaborate with various stakeholders to ensure the implementation of industry-leading customer experiences. If you are passionate about utilizing data to drive improvements and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Paid Training

Flexible Work Schedules

Supportive Team Environment

Career Growth Opportunities

Qualifications

• 2+ years of business analysis experience in telecommunications or technology.
• Ability to communicate effectively and prioritize tasks.

Responsibilities

• Support customer experience requirements and process design.
• Analyze data to recommend enhancements for digital self-service.

Skills

Business Analysis

Telecommunications

Project Management

Communication Skills

Data Analysis

Education

Bachelor's Degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Visio

Job description

Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.

BE PART OF THE CONNECTION

As an Associate Digital Service & CX Analyst, you'll support customer experience requirements, process design, system changes, testing, analysis and reporting. Additionally, you'll evaluate emerging technologies that contribute to Charter's vision to drive best in class digital self-service.

WHAT OUR ASSOC DIGITAL SERVICE & CX ANALYSTS ENJOY MOST

• Leveraging data to deeply understand and recommend enhancements to ensure the customer experience with Charter's implementation is industry-leading
• Supporting the integration of new products and services, regulatory requirements, tools, and technologies into existing operations
• Educating and socializing the Digital Service & CX strategy to internal and external partners
• Supporting the definition of requirements and test plans
• Ensuring complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products and services
• Ensuring all defined business rules/policies are documented and implemented as designed

On a given day you'll work within a team environment as well as independently to help drive digital self-service capabilities. If you're able to analyze and synthesize data and organize effectively, this may be the role for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Business analysis experience: 2 years or more; telecommunications and/or experience with technology/software products: 2 years or more
• Education: Bachelor's degree in Business Administration or related field or equivalent experience
• Skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.)
• Abilities: Prioritize effectively; communicate effectively orally and in writing; show judgement and initiative to accomplish job duties; partner with internal and external stakeholders
• Working Environment: In-office; travel as required; must be willing to work flexible work schedules including evenings, weekends, and holidays

Preferred Qualifications

• Experience: Project management

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

Apply now, connect a friend to this opportunity or sign up for job alerts!

CSU320 2025-53976 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.