Associate Analyst, Clinical Informatics (10AM - 7PM PST Hours, Rotating Weekends) - REMOTE

Molina Healthcare; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is looking for a Telehealth Support Specialist to enhance patient experiences during virtual visits. You'll assist with troubleshooting technical issues and providing support via phone, email, and text. Ideal candidates will have at least 2 years of experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. A commitment to supporting diverse populations is essential. Competitive hourly pay and benefits are offered.

Qualifications

• Minimum 2 years of experience in a technical support role.
• Ability to configure smartphones (iPhone and Android).
• Experience coordinating with multiple departments.

Responsibilities

• Prepare patients for virtual visits and troubleshoot technical issues.
• Provide responsive support across phone, email, and text.
• Resolve connectivity problems to ensure a positive telehealth experience.

Skills

Customer service

Active listening

Verbal communication

Written communication

Troubleshooting technical issues

Problem-solving

Multi-tasking

Attention to detail

Education

HS Diploma or GED

Associate Degree or equivalent

Tools

Microsoft Office

EHR applications

Job description

Job Summary

As a frontline ambassador for Care Connections, you’ll ensure every patient has a smooth and positive telehealth experience. Your role includes preparing patients for virtual visits, troubleshooting technical issues, and resolving connectivity problems. You’ll provide responsive support across phone, email, and text, helping patients feel confident and cared for throughout their telehealth journey.

Knowledge/Skills/Abilities

• Assists in the hardware and software support of clinical, practice management and operational workflows.

• Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.

• Assists in problem/issue resolution related to hardware and software applications.

• Minimum 2 years of experience

• Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.

• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

• Empathy/passion for working with senior, disabled, low income populations

• Experience diagnosing hardware and software issues

• Adept with configuring smartphones, iPhone and Android

• Strong phone, verbal and written communications skills

• Attention to detail and problem-solving skills

• Experience coordinating with multiple departments

• Ability to work in a fast-paced environment

• Ability to multi-task, set priorities and manage time effectively

• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Job Qualifications

REQUIRED EDUCATION:

HS Diploma or GED

PREFERRED EDUCATION:

Associate Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE:

• 4+ years of experience

• Preferred Clinical IT background

• Experience with EHR applications, a plus

• Bilingual (English/Spanish), a plus

PHYSICAL DEMANDS:

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $42.2 / HOURLY

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.