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A leading healthcare provider is seeking a Telehealth Support Specialist in Fort Worth, Texas. This role involves preparing patients for virtual visits and troubleshooting technical issues to ensure a positive telehealth experience. Candidates should have at least 2 years of experience, strong customer service skills, and a passion for assisting diverse populations. This position offers competitive pay and the opportunity to work in a supportive environment.
Job Summary
As a frontline ambassador for Care Connections, you’ll ensure every patient has a smooth and positive telehealth experience. Your role includes preparing patients for virtual visits, troubleshooting technical issues, and resolving connectivity problems. You’ll provide responsive support across phone, email, and text, helping patients feel confident and cared for throughout their telehealth journey.
Knowledge/Skills/Abilities
Assists in the hardware and software support of clinical, practice management and operational workflows.
Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
Assists in problem/issue resolution related to hardware and software applications.
Minimum 2 years of experience
Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
Empathy/passion for working with senior, disabled, low income populations
Experience diagnosing hardware and software issues
Adept with configuring smartphones, iPhone and Android
Strong phone, verbal and written communications skills
Attention to detail and problem-solving skills
Experience coordinating with multiple departments
Ability to work in a fast-paced environment
Ability to multi-task, set priorities and manage time effectively
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or GED
PREFERRED EDUCATION:
Associate Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
4+ years of experience
Preferred Clinical IT background
Experience with EHR applications, a plus
Bilingual (English/Spanish), a plus
PHYSICAL DEMANDS:
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $42.2 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.