Associate Analyst, Brokerage Operations

Fidelity; Covington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fidelity is seeking a detail-oriented professional to join the Transfer of Assets Team. You will analyze account details and resolve issues to facilitate asset movements into Fidelity accounts, working with multiple groups across Fidelity and the broader financial services industry.

You will handle mutual fund, brokerage, and retirement accounts for Retail, Correspondent, and Advisor clients, aiming for accurate, timely processing and exemplary client service.

Qualifications

• Bachelors degree or equivalent work experience.
• Series 7 preferred (not required).
• 2+ years of brokerage operations or financial services experience preferred.
• Excellent interpersonal and leadership skills.
• Deliver superior service to clients with accurate and timely processing.
• Analytical skills to resolve complex client issues.
• Grow through feedback and instruction.
• Strong organization and time management.
• Effective written and verbal communication with partners and customers.
• Take initiative to learn new functions and training across departments.
• Identify opportunities to improve documentation and procedures.
• Use multiple systems to analyze transactions.
• Collaborate to foster an excellent work environment.

Responsibilities

• Facilitate movement of assets into Fidelity accounts by analyzing details and resolving issues.
• Interact with multiple groups within Fidelity and the financial services industry.
• Deliver highly efficient transaction processing.
• Establish relationships across teams to service clients while supporting business needs.
• Deliver superior results quickly using effective time management.
• Drive innovation through understanding of business processes and challenges.
• Maintain a daily workflow while building industry knowledge and skill.
• Collaborate to ensure high quality transfers for clients.

Skills

Interpersonal skills

Leadership

Time management

Communication (written & verbal)

Analytical thinking

Initiative to learn

Team collaboration

Client service orientation

Education

Bachelor's degree or equivalent work experience

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

As a member of the Transfer of Assets Team, you will be responsible for facilitating the movement of assets into Fidelity accounts by analyzing account details and resolving issues for complex transactions. Within this role, you will interact with many different groups in Fidelity and throughout the Financial Services industry. These accounts may include mutual fund and brokerage accounts, as well as retirement and non-retirement accounts for Retail, Correspondent, and Advisor Clients. Responsibilities include:

• Delivering highly efficient transaction processing
• Establishing relationships with numerous teams within Fidelity in order to service our clients while supporting divisional business needs and maintaining a "client first" mentality
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Driving innovation through curiosity and comprehensive understanding of business processes and challenges
• Maintaining a daily workflow, while gaining industry knowledge and building a professional skill set

The Expertise and Skills You Bring

• Bachelors degree or equivalent work experience
• Series 7 preferred (not required)
• 2+ years of brokerage operations or financial services experience preferred
• Excellent interpersonal and leadership skills.
• Deliver superior service to all our clients by processing their requests in an accurate and timely manner
• Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges.
• Grow and succeed through feedback and instruction
• Great organization and time management skills
• Effective written and verbal communication will assist business partners and customers when requests are not in good order
• Take the initiative to learn new functions and engage in inter-departmental training
• Identify opportunities to develop new procedures on an on-going basis to enhance the documentation process
• Use multiple systems to analyze transactions
• Collaborate to develop an excellent work environment

The Team

Members of this group obtain an essential understanding of the financial services industry. These associates work in Fidelity's Operations and Services Group (OSG), supporting our major lines of business including Personal Investing, Fidelity Institutional, and National Financial Services. You will work closely with contra firms, including bank and insurance companies and brokerage firms, to determine the statuses of incoming transfers. The team is the voice of the customer and is dedicated to facilitating and completing the transfers with the highest level of quality and excellence.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Brokerage Operations

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.