Associate Analyst - Bank Fraud Detection Operations

1611 Ally Bank; Houston (TX); Hybrid; USD 48,000 - 75,000; Full time

Job summary

Ally Financial is seeking a Deposit Operations Associate Analyst Bank Fraud in the Houston area. The role involves reviewing accounts, identifying potential fraud, and working with Risk, Compliance and Legal to document findings and apply countermeasures.

You will help ensure accurate investigations, customer experience, and adherence to enterprise standards. The position requires the ability to conduct research, analyze fraud indicators, and prepare clear documentation.

Qualifications

• 0+ years of experience in fraud/bank fraud
• High school Diploma or GED or equivalent
• Strong written and verbal communication
• Ability to multi-task
• Experience in financial services is a plus

Responsibilities

• Identify potential fraudulent activities in accounts and review alerts
• Research incidents and interact with Risk, Compliance and Legal
• Provide clear documentation of findings
• Assist with reports and analytics for compliance and investigation

Skills

Fraud analysis

Banking experience

Research

Documentation

Multi-tasking

Communication skills

Education

High school Diploma or GED

Tools

Windows-based PC

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Deposit Operations' Associate Analyst Bank Fraud position is responsible to assess various situations and identify risks. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role works closely with the Fraud Manager as well as various teams within Operations to assist with the investigation and deterrence of fraud against Ally Bank. This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained.

The Work Itself

Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts. Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal. Some interaction may be necessary with other companies or local, state, and federal authorities. Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers. Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments. Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate. Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts. Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Qualifications

We’re Looking For

• 1 - 2 years of Fraud Analyst experience in a Bank Fraud role
• 1 - 2 years of experience in financial services
• This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings
• Respond to incoming inquiries
• Responsible to ensure quality control
• Working knowledge of current bank fraud taxonomies
• Ability to multi-task
• Be challenge driven, goal oriented and capable of handling emergency or crisis situations
• Strong written and verbal communication skills
• Effective time management and organizational skills
• Working knowledge of current bank fraud investigative techniques
• Strong Windows based PC skills required

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent

How We’ll Have Your Back

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity

Base Pay Range $47,840.00 - $75,000.00. An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.