Associate AI Builder

Artera 2; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Full health benefits

Company equity

401(k)

Flexible spending accounts

Generous time off

Job summary

Artera is hiring an Associate AI Builder to design agentic systems for patient experiences, including scheduling, referrals, and billing. You will work in a customer-facing squad, driving initiatives from discovery through production, onboarding customers, and shipping enhancements with AI-native tools.

You will develop SME knowledge, partner with senior healthcare executives, and mentor newer builders while advancing agentic techniques for our provider customers.

Qualifications

• 0 - 2 years of professional software eng, data science, ML, PM, design, or technical PM; fresh graduates welcome.
• AI-native fluency with ability to leverage AI tools like Claude Code in the terminal; quick learner.
• Ability to work directly with customers—onboarding, owning relationships, translating discussions into decisions.
• Curious PM mindset with project management discipline: asks why, scopes work, communicates status.
• Strong written and verbal communication for sharing complex concepts with teams and customers.

Responsibilities

• Own end-to-end delivery and outcomes for named customers; represent Artera credibly.
• Identify customer pain and draft a roadmap to solve their problems.
• Coordinate data pipelines and onboarding; ensure smooth initial adoption.
• Develop novel agentic solutions translating customer ops into technical builds.
• Instrument and improve reliability; participate in on-call when applicable.
• Work AI-native across the stack, expanding responsibility and scope.
• Develop domain expertise across customer segments and integration surfaces.
• Mentor newer builders and raise the bar on agentic techniques.

Skills

AI-native fluency

Customer onboarding

Product management mindset

Effective communicator

Tools

Claude Code in terminal

Job description

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more.

Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of an biggest technological shift in healthcare’s history!

Applicants must be currently authorized and have the ability to provide proof of full‑time, long‑term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

ABOUT THE OPPORTUNITY

Artera is hiring an Associate AI Builder to build the agentic systems that deliver exceptional patient experiences for our customers — scheduling, referral coordination, medication refills, billing, payment estimation and more.

You’ll be a contributing builder inside a customer‑facing squad bringing AI‑native fluency in delivering end‑to‑end on your customers’ needs — owning initiatives from customer discovery through production operation, onboarding new customers onto what you build, and shipping enhancements that keep pace with the technical possibilities for a named subset of our provider customers. Your creativity should be boundless, your desire to deliver world class solutions unmatched, and your initiative and accountability to those outcomes as a new bar for our customers they themselves aspire to.

At this level, you’ll support/own customer outcomes independently with supervision, bringing the curiosity of a product manager, the discipline of a project manager, and the agentic fluency of an engineer to your work. You’ll develop real subject‑matter expertise and long term relationships with senior healthcare executives, and internally teach and support newer builders and experiment and advocate for novel agentic techniques that make every Artera customer even more successful.

• Ownership: Own end-to-end delivery and realized outcomes for named customers. Represent Artera credibly in customer conversations, and raise the bar on the customer solutions the squad ships.
• Strategy: Identify customer pain and create a roadmap for solving their problems.
• Program Management: Align stakeholders, connect necessary data pipelines, and manage fast and painless onboarding onto our solutions.
• Agentic Development: Build novel solutions for named customers; translate their operational reality into technical solutions that you yourself architect and code with our internal agentic systems.
• Continuous Improvement: Instrument, monitor, and improve the reliability of what you ship; create enhancements based on what production actually tells you; participate in on‑call where applicable.
• AI-native: your work across all dimensions will be inherently reliant on AI‑native tools primarily using the CLI; which means you will own a greater breadth and volume of responsibility than a typical technologist.
• Domain Expertise: Develop and maintain subject‑matter expertise in your customer segments (e.g. primary care, community health, orthopedics) and integration surface (e.g., scheduling, referrals, patient messaging, EHR/CCaaS).
• Mentorship: Mentor and onboard newer builders; review their work with a mindset for raising the bar on agentic techniques and customer orientation.
• Leadership: Contribute to squad‑level prioritization and planning in partnership with the Head of Segment.

• 0 - 2 years of professional software engineering, data science, machine learning, product management, product design, or technical project management experience, or equivalent demonstrated output; open to fresh graduates!
• AI-native fluency with measurable leverage — ability to produce output on par with multiple traditional engineers using AI-native tools (e.g., Claude Code in the terminal) as the primary working environment; ability to learn new technology quickly
• Ability to work directly and productively with customers — onboarding them, owning the relationship, and translating customer conversations into technical decisions.
• Curiosity of a product manager and discipline of a project manager: asks "why" before "how," scopes and sequences work, communicates status, and lands the work.
• Written and verbal communication sufficient to present complicated concepts to teammates, managers, and customers with the appropriate level of detail.

• Prior experience in healthcare technology, digital health, or patient-facing products.
• Hands‑on experience building production agentic systems, RAG pipelines, or MCP-based tool integrations.
• Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in builds.
• Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call center / CCaaS integrations.
• Experience writing evals and quality benchmarks for LLM-driven systems.

This role supports a federal‑facing product and is considered essential to secure operations. Candidates must meet eligibility for a government background check and comply with organizational security policies and federal data protection standards. The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required.

OUR APPROACH TO WORK LOCATION

At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in‑person community from day one.

That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:

• Santa Barbara, CA (Our HQ)
• Seattle, WA
• Kansas City, KS/MO

Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in‑person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.

Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.

WORKING AT ARTERA

Company benefits

• - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more!

Career development

• - Manager development resources, employee development funds

Generous time off

• - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs)

• - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.

• Affirmative Action Plan: To review our company’s Affinitive Action Notice, please click here to view our Affinitive Action Notice.
• Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [e-mail].

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.