Associate Advisor Relationship Manager

Integrity Marketing Group; West Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Integrity Marketing Group is hiring an Associate Advisor Relationship Manager to serve as a primary contact for advisors, coordinating requests, resolving service issues, and ensuring accurate execution across brokerage and advisory operations.

You will work with Advisor Relationship Managers, custodians, and internal teams to deliver a seamless client experience in a fast-paced wealth management environment.

Qualifications

• Bachelor's degree or equivalent industry experience.
• 2–4 years in wealth management, financial services, brokerage operations, RIA, broker-dealer, custodian, or clearing firm environment.
• Experience supporting financial advisors or client relationships.
• Familiarity with custodial platforms such as Fidelity, Schwab, Pershing.

Responsibilities

• Serve as day-to-day point of contact for assigned advisors and internal partners.
• Build trusted relationships by providing responsive, accurate support.
• Manage routine and moderately complex advisor inquiries; escalate higher-risk matters as needed.
• Coordinate with custodians and internal teams to drive timely resolution.
• Communicate status updates and next steps to advisors.
• Identify opportunities to reduce advisor friction and improve service experience.
• Develop understanding of advisor needs and service expectations.
• Provide operational support across brokerage and advisory functions.
• Assist with money movement and account servicing activities.
• Support advisors in navigating processes, policies, systems.

Skills

Client relationship management

Communication skills

Organizational skills

Attention to detail

Education

Bachelor's degree in Business, Finance, Economics, or related field

Tools

CRM software

Wealth management technology

Custodial platforms: Fidelity, Schwab, Pershing

Job description

Position Summary

The Associate Advisor Relationship Manager supports the delivery of an exceptional service experience for advisors by serving as a key point of contact for day-to-day relationship and operational needs. This role partners closely with Advisor Relationship Managers, advisors, custodians, and internal teams to coordinate requests, resolve service issues, and ensure timely and accurate execution.

The Associate ARM develops working knowledge across brokerage and advisory operations, firm processes, technology, and custodial platforms while building the relationship-management skills needed to support increasingly complex advisor needs. Success in this role requires a client-first mindset, strong attention to detail, responsiveness, problem-solving skills, and the ability to effectively manage multiple priorities in a fast-paced wealth management environment.

Key Responsibilities

Advisor Relationship Management & Client Experience

• Serve as a day-to-day point of contact for assigned advisors and internal business partners.
• Build trusted relationships with advisors by providing responsive, accurate, and professional support.
• Manage routine and moderately complex advisor inquiries, escalating higher-risk or more complex matters to an Advisor Relationship Manager or leadership as appropriate.
• Maintain awareness of open advisor requests and coordinate with internal teams and external partners to drive timely resolution.
• Proactively communicate status updates, next steps, and potential service issues.
• Identify opportunities to reduce advisor friction and improve the overall service experience.
• Partner with senior team members on complex or escalated advisor matters.
• Develop a strong understanding of advisor needs, business models, and service expectations.

Operational Support

• Provide operational support across brokerage and advisory functions.
• Assist with money movement and account servicing activities, including distributions, wires, ACH requests, transfers, and other account-related transactions.
• Support advisors in navigating operational processes, firm policies, systems, and service resources.
• Coordinate with custodians, clearing firms, and internal business partners to resolve service requests.
• Identify and assist with resolving NIGOs, operational exceptions, and incomplete requests.
• Maintain accurate documentation and follow-up related to advisor requests and outstanding issues.
• Develop proficiency across applicable custodial platforms, firm technology, products, and processes.
• Support advisor adoption of firm systems, technology, and available service resources.

Process Improvement & Collaboration

• Identify recurring service issues, process gaps, and opportunities to improve the advisor experience.
• Recommend practical improvements to workflows and service processes.
• Participate in team projects and business initiatives supporting operational effectiveness and organizational growth.
• Partner effectively across Operations, Compliance, Technology, Trading, and other functional teams as appropriate.
• Share knowledge and best practices with team members to support consistent service delivery.

Performance & Service Standards

• Deliver timely, accurate, and professional service while managing multiple advisor requests and priorities.
• Demonstrate sound judgment and appropriately elevate complex, sensitive, or higher-risk matters.
• Maintain strong attention to detail and follow-through.
• Meet established service expectations, departmental goals, and key performance indicators.
• Demonstrate accountability for assigned requests through completion.
• Contribute to a collaborative culture focused on continuous improvement and an exceptional advisor experience.

Qualifications

Education & Experience

• Bachelor's degree in Business, Finance, Economics, or a related field preferred, or equivalent relevant industry experience.
• 2-4 years of experience in wealth management, financial services, brokerage operations, an RIA, broker-dealer, custodian, or clearing firm environment.
• Experience supporting financial advisors or client relationships strongly preferred.
• Familiarity with custodial or clearing platforms such as Fidelity, Schwab, Pershing, or similar platforms preferred.
• FINRA Series 7 and/or Series 66 (63/65) preferred but not required, depending on assigned responsibilities.
• Experience with CRM, workflow, account management, or wealth management technology preferred.

Knowledge, Skills & Abilities

• Strong client service and relationship-management skills.
• Effective written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated attention to detail and follow-through.
• Ability to research issues, identify solutions, and determine when escalation is appropriate.
• Developing knowledge of brokerage, advisory, and wealth management operations.
• Ability to collaborate effectively across teams and build productive working relationships.
• Comfortable operati