Associate Administrator, Digital Platform

周物癥; Foxborough (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in technology solutions is seeking a ServiceNow team member to drive digital transformation. The role involves utilizing ITSM and other ServiceNow capabilities to solve business challenges. Ideal candidates will have 0-2 years of experience with strong problem-solving and communication skills. Join a dynamic environment where your skills can thrive and grow.

Qualifications

• 0-2+ years of ServiceNow experience, preferably in ITSM, CSM, ITOM.
• Strong problem-solving skills and effective communication are essential.

Responsibilities

• Coordinate tasks and manage projects.
• Gather requirements from stakeholders and act as a liaison with developers.

Skills

Problem Solving

Communication

Education

Relevant Education

Tools

ServiceNow

ConnectWise

Autotask

Job description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive seeks individuals who view their weekdays not just as 'a job' but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you thrive in a work hard, play hard environment and seek guidance, training, and experience to build a lucrative career, welcome to Thrive!

Position Overview

At Thrive, IT is our business, and ServiceNow is at the core of our digital platform and strategy. We utilize ITSM, ITOM, ITBM, and CSM to deliver world-class management over a CMDB of numerous companies. We offer digital transformation through our customer portal and process automation from the workplace into the cloud. Our roadmap features the new Now Experience, mobile, chat, AI capabilities, and ongoing efforts to digitize repetitive work using code, flow, configuration, and integrations. Every ServiceNow team member has the opportunity to solve business, IT, and human challenges with ServiceNow’s extensive technical capabilities.

Qualifications

1. 0-2+ years of ServiceNow experience, preferably in:

• ITSM
• CSM
• Domain Separation
• ITOM
• ITBM
• CMDB

0-2 years as a ServiceNow Administrator or experience with similar tools such as ConnectWise, Autotask, etc.

Basic understanding of form updates, UI policies, business rules, ACLs, catalog items, etc.

Experience in coordinating tasks and managing projects.

Ability to gather requirements from stakeholders and execute them, acting as a liaison with developers when needed.

Strong problem-solving skills.

ITIL experience is a plus.

Certified ServiceNow Administrator is a plus.

Effective and clear communication skills are essential.

A sense of self-awareness, capabilities, limitations, humor, and humility.

Relevant education that provides wisdom and credibility.

An appreciation for the fluidity and incompleteness of requirements, including those listed.