Associate Account Manager (underwriting support focus)

IAT Insurance Group; Spring (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Account Manager to join their dynamic team in Spring, Texas. This role is pivotal in providing exceptional customer service and support to underwriters while acting as a liaison with agents. You'll be responsible for managing new and renewal business, ensuring client needs are met effectively. The company values collaboration and teamwork, offering a hybrid work environment that promotes a healthy work-life balance. If you're detail-oriented and thrive in a fast-paced setting, this opportunity is perfect for you to grow your career in the insurance sector.

Benefits

26 PTO Days

7% 401(k) Company Match

Hybrid work environment

Training and development opportunities

Healthcare and Wellness Programs

Performance-based bonuses

College Loan Assistance

Educational Assistance Program

Mentorship Program

Dress for Your Day Policy

Qualifications

• 2+ years of relevant experience in customer service or account management.
• Strong PC skills and effective communication abilities.

Responsibilities

• Provide day-to-day customer service and support to underwriters.
• Process renewals, endorsements, and cancellations accurately.
• Maintain good relationships with agents and underwriters.

Skills

Customer Service

Problem-Solving

Communication Skills

Detail Orientation

Organizational Skills

Critical Thinking

Keyboarding Skills

Adaptability

Education

High School Diploma

Bachelor’s Degree

Job description

IAT Insurance Group has an immediate opening for an Associate Account Manager from our Spring, Texas location. This role will provide overall day-to-day customer service and support to underwriters and will act as a liaison between the organization and agents, working closely with both entities to ensure client needs are being met.

This role works a hybrid schedule from an IAT Office in Spring, Texas. The hybrid schedule reflects our values (thinking and acting like an owner, collaboration, and teamwork) as it requires working from the office with colleagues and other disciplines Monday through Wednesday, with the option of working Thursday and Friday remotely.

Responsibilities:

• Enters new and renewal business into proprietary rating systems.
• Prepares account service-related documents and other client communications and correspondence.
• Processes renewals, reviewing for accuracy and making requested renewal changes.
• Processes endorsements and audit transactions through communication with agents and underwriters.
• Processes non-renewals and cancellations.
• Reviews all company correspondence to ensure applicability to client needs.
• Maintains bond/account files in accordance with established procedures.
• Establishes and maintains good working relationships with underwriters and agents.
• Answers and processes internal information requests.
• Improves/refines professional skills through continuing education and maintaining familiarity with industry trends and standards.
• Performs other duties as assigned.

Qualifications:

Must Have:

• High School Diploma or equivalent.
• At least 2 years of relevant professional experience.
• Basic mathematics and problem-solving ability.
• Strong keyboarding skills.
• Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings.
• Strong PC skills required.
• Must be detail and action oriented.
• Ability to work in fast-paced and deadline-driven production environment.
• Strong critical thinking skills.
• Strong organizational skills with ability to set and maintain priorities.
• Ability to adapt to change.
• To qualify, applicants must be authorized to work in the United States and must not require VISA sponsorship, now or in the future, for employment purposes.

Preferred to Have:

• Bachelor’s degree.
• Knowledge of Underwriting support processes and procedures.

Our Culture

IAT is the largest private, family-owned property and casualty insurer in the U.S. Insurance Answers Together is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

Benefits:

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.