Associate Account Manager- Remote IL

WASTE SYSTEMS OF NORTH AMERICA, LLC; Chicago (IL); Remote; Full time

Job summary

A leading company in waste management is seeking an Associate Account Manager to maintain and grow relationships with existing customers. This role involves proactive outreach, sales, and utilizing Salesforce to enhance customer service. The ideal candidate will have a high school diploma and at least one year of customer service experience, with a preference for those with a background in waste or transportation.

Benefits

Medical, dental, vision coverage

401(k) with company match

Employee Stock Purchase Plan

Employee Assistance Program

Discounts

Qualifications

• At least 1 year of customer service experience.
• Experience in waste or transportation industry preferred.

Responsibilities

• Maintains and retains existing customers through proactive outreach.
• Increases customer penetration by selling the full suite of products.
• Utilizes Salesforce daily to schedule and document activities.

Skills

Customer Service

Sales

Education

High school diploma or G.E.D.

Tools

Salesforce

Job description

POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager makes outbound calls and receives inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers, and increases penetration in their existing customer base by selling the full suite of Republic Services products.

PRINCIPAL RESPONSIBILITIES:

1. Effectively maintains and retains existing customers through proactive outreach.
2. Develops and maintains thorough knowledge of the company’s services, pricing, and offers additional services as appropriate.
3. Performs contractual re-signs to extend customer relationships and increase profitability.
4. Responds to cancellation requests according to escalation policies.
5. Supports company pricing initiatives through proactive communication.
6. Utilizes Salesforce daily to schedule and document activities.
7. Captures customer emails, minimizes rate restrictions and credits.
8. Increases customer penetration by selling the full suite of products.
9. Meets regularly with the Sales Manager to review activities, progress, and key relationships.
10. Performs other duties as assigned.

PREFERRED QUALIFICATIONS:

• Experience in waste or transportation industry.

MINIMUM QUALIFICATIONS:

• High school diploma or G.E.D.
• At least 1 year of customer service experience.

Pay Range: $19.36 - $29.04

Bonus Plan: 30% annual sales commission target

Benefits include:

• Medical, dental, vision coverage
• Spending accounts, disability, life insurance
• Employee Assistance Program, discounts
• 401(k) with company match, Employee Stock Purchase Plan

Note: The statements herein describe general responsibilities and are subject to change. Republic Services is an equal opportunity employer and values diversity.