Associate Account Manager (Independent Contractor)

Starr Underwriting; Kansas City (MO); Hybrid; USD 45,000 - 65,000; Full time

Job summary

IAT Insurance Group seeks an Associate Account Manager in Kansas City, Missouri. This role involves supporting underwriters and ensuring customer service excellence. The ideal candidate will possess strong communication and organizational skills and have at least two years of relevant experience. The supportive company culture promotes diversity and offers comprehensive benefits including PTO and a hybrid work environment.

Benefits

Flexible start time and lunch options

26 PTO Days + 12 Company Paid Holidays

7% 401(k) Company Match

Paid parental leave

Personalized 1:1 training

Healthcare and Wellness Programs

Opportunity for performance-based bonuses

Educational Assistance Program

Mentorship Program

Qualifications

• High School diploma or equivalent; Associates preferred.
• 2 years of relevant insurance experience.
• Effective communication skills for various interactions.

Responsibilities

• Provide day-to-day customer service and support.
• Prepare account service-related documents.
• Document new business declines and non-renewals.

Skills

Organizational skills

Professional written communication

Professional verbal communication

PC proficiency

Problem-solving techniques

Education

High School graduate or equivalent

Associates degree (preferred)

Tools

Microsoft Office

Job description

Job Description:

IAT Insurance Group has an immediate opening for an Associate Account Manager (Independent Contractor) located in our Kansas City, Missouri office location.

Associate Account Managers provide overall day-to-day customer service and support to underwriters and will act as a liaison between the organization, motor carrier accounts and agents, working closely with to ensure needs are being met. The ideal candidate will have experience utilizing and applying computer, organizational and professional written and verbal communications skills to accurately assemble policies and meet deadlines. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

Responsibilities:

Enters policy transactions into web-based database.

• Establishes and maintains good working relationships with underwriters and agents.
• Prepares account service-related documents such as proposals and other client communications and correspondence.
• Assists in renewal process, reviewing for accuracy and making requested renewal changes.
• Documents new business declines and non-renewals.
• Summarizes loss runs.
• Reviews all company correspondence to ensure applicability to client needs.
• Answers and processes internal information requests.
• Reviews Policies, Endorsements, and Reporters for accuracy and compliance.
• Follows up with agencies on policy subjectivities and other missing Underwriting information.
• Ensures all required documentation and communication is sorted and filed for ease of access.
• Performs other duties as assigned.

Qualifications:

Must Have:

High School graduate or equivalent (Associates degree is preferred).

• Equivalent is defined as having 2 years of relevant insurance experience
• Knowledge of basic mathematics and problem-solving techniques
• Mastery level PC and keyboarding skills
• Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, etc.).
• Must be detail and action oriented.
• Ability to work in fast-paced and deadline-driven production environment.
• Ability to organize, set and maintain priorities.
• Ability to adapt to change
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

Preferred to Have:

Underwriting Support experience preferred.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and participate in E-Verify.

Our Culture:

IAT is the largest private, family- owned property and casualty insurer in the U.S.InsuranceAnswersTogetheris how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers. It’s about far more than being a workplace. We’re a work family.

At IAT, our fundamental belief is to a create a culture where all employees are heard and have a sense of belonging. Inclusion and Diversity are not just initiatives, it’s how we live. We’re committed to driving and building an open and supportive culture. By embracing the uniqueness of our employees, investing in their development, listening to, and engaging their ideas, we are stronger as an organization.

Our employees propel IAT forward by driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• Flexible start time and lunch options
• Hybrid work environment (In office Monday-Wednesday with the option to work remotely Thursday and Friday.)
• Dress for Your Day Policy
• 26 PTO Days (Entry Level) + 12 Company Paid Holidays = 38 Paid Days off
• 7% 401(k) Company Match and additional Profit Sharing
• Paid parental leave
• Personalized 1:1 training
• Limited team size enhancing collaboration and leadership support
• Variety of training programs and development opportunities
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.