Associate Account Manager - Entry Level (Non-Sales)

ADP; Parsippany-Troy Hills (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Associate Account Manager to be the front-line for client challenges. This role offers the chance to build relationships and provide solutions in a dynamic, metrics-driven environment. With a focus on client satisfaction, you'll leverage your problem-solving skills and communication style to help clients navigate their needs. The company fosters an inclusive culture that values equity and growth, providing ongoing training and mentorship to support your career advancement. If you're passionate about making a difference, this opportunity is perfect for you.

Benefits

Comprehensive Benefits from Day 1

Ongoing Training and Mentorship

Company-Paid Volunteer Time Off

Focus on Mental Health and Well-Being

Qualifications

• 1+ year experience in customer service environment.
• Ability to work overtime during peak seasons.

Responsibilities

• Resolve time-sensitive client issues effectively.
• Engage with clients via phone, email, and chat.
• Educate clients on ADP products and services.

Skills

Customer Service

Problem Solving

Communication

Organization

Teamwork

Education

College Degree (Preferred)

Job description

ADP is hiring an Associate Account Manager.

+ Are you ready to join a company offering career advancement opportunities throughout your career journey?

+ Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

+ Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide each client. You will encounter new questions regularly, keeping the role engaging, supported by top-ranked training to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You should have a rapport-building, trustworthy, and professional communication style, both over the phone and in writing. Your client satisfaction scores should reflect your dedication. Pace should not scare you. We also foster a fun, inclusive culture where you can build friendships and grow your career.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Be a Trusted Advisor and Problem Solver. Use your expertise to help clients resolve time-sensitive issues, taking a broad perspective to find solutions. Proactively seek answers and positive outcomes.
• Build Relationships. Engage with clients via phone, email, and chat, striving to exceed expectations while maintaining high ethical standards aligned with ADP's core value of Integrity is Everything.
• Educate and Provide Recommendations. Leverage your knowledge of ADP products and services to help clients understand their value. Use client feedback to inform recommendations for best practices and training solutions.
• Organize. Follow a daily schedule, managing a high volume of inbound calls, especially during peak seasons like year-end.

TO SUCCEED IN THIS ROLE: Required Qualifications

• At least one year of experience in a customer service environment.
• Ability to work overtime hours during peak seasons.
• A college degree is preferred but not required. Relevant experience, including military service emphasizing teamwork, adaptability, organization, and follow-through, is valuable.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining our Business Resource Groups to connect globally.
• Grow your career in a fast-paced, agile environment with advancement opportunities.
• Continuously learn through ongoing training and mentorship.
• Be your healthiest with comprehensive benefits from Day 1.
• Focus on mental health and well-being to support our clients and each other.
• Join a company committed to giving back and making a positive community impact.
• Get paid to pay it forward with company-paid volunteer time off.

What are you waiting for? Apply today!

A little about ADP: We are a global provider of cloud-based human capital management solutions, leading in HR, payroll, talent, time, tax, and benefits administration, as well as business outsourcing, analytics, and compliance. Our culture embraces core values, innovation, and belonging. Learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: We are committed to an inclusive, diverse, and equitable workplace, providing equal opportunities regardless of protected characteristics. Hiring decisions are based on merit, qualifications, experience, and performance.

Ethics at ADP: We uphold the highest standards of integrity and compliance. Learn more about our culture and values at ADP’s culture and values.