Associate Account Manager - Entry Level (Non-Sales)

adpinternalcareers; Parsippany-Troy Hills (NJ); On-site; USD 60,000 - 75,000; Full time

Job summary

ADP is seeking an Associate Account Manager to serve as the front-line for client support, driving issue resolution and user training for ADP technology. The role focuses on helping businesses with 50–999 employees, delivering proactive problem solving and high-quality service in a fast-paced, metrics-driven environment.

You will build trusted advisor relationships through phone, email, and chat, share recommendations based on product knowledge, and maintain client satisfaction while upholding

Qualifications

• At least one year of experience in a customer service environment.
• Willingness to work overtime during peak seasons.

Responsibilities

• Be a Trusted Advisor and Problem Solver for ADP's clients, resolving issues and guiding action.
• Build relationships with clients via phone, email, and chat, maintaining high ethical standards.
• Educate clients on ADP products and services and translate input into actionable recommendations.
• Adhere to a daily schedule and manage a high inbound call volume, with seasonal adjustments.

Skills

Customer service

Overtime availability

Education

Bachelor's degree optional

Job description

ADP is hiring an Associate Account Manager.

• Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey?
• Do you want to join a company withaward-winningtrainingandworld-class service guidelinesto help you achieve success,growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may beanopportunityfor you. Read on and decide for yourself.

In this role, you willserve as ADP's front-line forsolving clients'challenges, including issue resolution, answering questions,helping clients,training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clientswho have between50 - 999 employees. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Be aTrusted Advisor and Problem Solver. You will use your widebreadthof expertise to help ADP's clients solve problemsfor time-sensitiveissuesby taking a broad perspective to resolve issues and provide solutions.Youwill take the initiative to seek answers and positive outcomes.

Build Relationships. You will buildrelationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.

Educate and Provide Recommendations. You will leverage your ADPproduct and servicesknowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

Organize.

You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE

Required Qualifications

• You have at least one year of experience in a customer service environment.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job.

• Experience noted above OR
• Military experience where skills including teamwork,adaptability,organization, andfollow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groupstoconnect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back andgenerating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.