Associate Account Manager Client Services

Optum; Draper (UT); Remote; USD 40,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Telecommuter-friendly policy

Job summary

Optum is seeking a Client Service Manager to serve as the primary contact for daily account activity and operational needs for eligibility, claims, plan setup, report requests and client inquiries. This role drives service satisfaction and renewal retention for assigned clients.

You will telecommute from anywhere in the United States and collaborate with cross-functional teams to resolve issues, manage contracts and upsell opportunities, while delivering high-quality service and scalable

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years in account management with benefits or Health Savings Account Administration.
• Proficient with Microsoft Office and basic data reporting.

Responsibilities

• Serve as primary contact for daily client activity and issue resolution.
• Provide status updates, metrics, and service level reporting.
• Drive contract renewals, fee negotiations, and upsell opportunities.
• Coordinate cross-functional teams to ensure on-time delivery.
• Implement added products and training for clients and teams.
• Maintain program setup and feature reviews.
• Foster system improvements to enhance client service.
• Handle ad hoc requests with quality delivery.

Skills

Client relationship management

Verbal and written communication

Time management

Cross-functional collaboration

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Client Service Manager is the primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, plan setup, report requests and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention.

You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Client contacts responsible for delivering quality operational service
• Provide internal and external status, operational metrics and service level reporting
• Provide issue resolution and service enhancements following proper procedures and process
• Manage issue resolution across functional areas to insure on time delivery
• Responsible for ongoing review of program setup and features
• Provide input into the strategic planning for assigned clients
• Manage contract renewals, fee negotiations, and upsell opportunities for assigned clients
• Responsible for implementing added products and services
• Foster service and system improvements to improve quality and service to clients
• Provide system and operational training for Clients and team members
• Handle ad hoc requests, following proper procedures and processes to ensure quality delivery

You\'ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Bachelor\'s degree or equivalent work experience
• 2+ years of experience in relevant account management experience, with a minimum of 2 years in Benefits or Health Savings Account Administration
• Intermediate level of proficiency with computer skills to perform essential functions, including Microsoft Office

Soft Skills

• Excellent verbal and written communication skills
• Strong focus on client satisfaction and client retention
• Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues
• Ability to define expectations, manage timelines and meet project deadlines
• All Telecommuters will be required to adhere to UnitedHealth Group\'s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you\'ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN