Associate Account Manager, Amazon Freight

Amazon Inc.; Northern (KY); Hybrid; USD 60,000 - 99,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Associate Account Manager to manage and grow the business of existing Amazon Freight shippers and support the broader commercial team with sales activities.

You will handle inbound inquiries, upsell to drive growth, and help customers adopt self-service tools, working within Amazon Freight's Europe-focused commerce team. This role emphasizes collaboration with senior sales staff to ensure customer transport needs are met.

Qualifications

• Experience with MS Office suite (Word, Excel, Outlook) in a professional environment.
• Fluent English at C1 level or above.
• Experience in sales/account management/ customer service.

Responsibilities

• Manage requests of existing shippers via e-mail and phone.
• Upsell existing shippers (customers) to reach growth targets.
• Manage high volumes of inbound sales inquiries via email and our CRM software.
• Help customers become acquainted with self-service tools, providing high-quality first-contact customer service.

Skills

MS Office

Sales/account management

Customer service

Education

Bachelor's degree

Job description

Job ID: 10559111 | Amazon UK Services Ltd. - A10

We are looking to hire an Associate Account Manager as part of our EU Commercial Team. This person will be responsible for managing and growing the business of existing Amazon Freight shippers as well as supporting our broader commercial team with valuable sales related activities.

Key job responsibilities

• Manage requests of our existing shippers via e-mail and phone
• Upsell existing shippers (customers) to reach growth targets
• Manage high volumes of inbound sales inquiries via email and our Customer Relationship Management software.
• Helping customers become acquainted with our self service tools, providing a high level of first-contact customer service.

About the team
Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services, Europe.
AF allows businesses ("shippers") to use Amazon’s transportation technology and network to transport products in across Europe. This is an innovative technology-driven solution for the logistics needs of all businesses, and is scaling rapidly.

This role sits within the Amazon Freight Commercial team. Focusing on existing shippers, the Associate Account Manager will work in collaboration with our senior sales team to ensure we support every customer with all their transport needs.

Basic Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Speak, write, and read fluently in English at C1 level or above
• Experience in sales/account management/ customer service.

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Proficiency in either German, French, Italian, Spanish or Chinese in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
• Experience in working with multiple internal and external stakeholders (sellers, customers, key accounts)
• Experience in at least one of the following: transportation, logistics, operations, financial analysis, retail buying, retail planning & allocation, consulting, negotiation, supply chain. telemarketing
• Bachelor's degree, or Bachelor of Arts degree

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.