Associate Account Manager

Farfetch; New York (NY); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Sign-on bonus

Restricted stock units (RSUs)

Discretionary awards

401(k) and benefits

Paid time off

Job summary

Stadium Goods is seeking an Account Manager to lead relationships with Pro Seller Level 3 suppliers, drive supply growth, and deliver a luxury, highly personalized client experience. You will collaborate with cross-functional teams to optimize communications, promotions, and inventory planning across the marketplace.

You will work with the Partner Success team to meet KPIs, manage supplier communications, and participate in events to expand business opportunities.

Qualifications

• Proven track record in account management or customer-success roles.
• Strong understanding of the streetwear and sneaker market.
• Ability to deliver an elevated, personalized client experience.

Responsibilities

• Serve as a resource for Pro Seller Level 3 Suppliers, ensuring benefits are achieved and a luxury experience.
• Hit personal supply targets and related KPIs.
• Create and send personalized communications on product insights and promotions.
• Support consignor inventory management and end-to-end experience.
• Assist Partner Success with ad-hoc supply activities.
• Resolve account issues quickly and collaboratively with cross-functional teams.
• Collaborate with Marketing, Commercial, CS, and Catalog teams for growth.

Skills

Account management

Customer success

Relationship management

Streetwear knowledge

Communication skills

Job description

Stadium Goods is the premier global marketplace for authentic sneakers, streetwear, and collectibles. We sit at the intersection of retail, technology, and culture, empowering a massive community of buyers and sellers. Our digital ecosystem is the optimized interface that unlocks our core supply, driving sales across our flagship site, mobile app, and integrated global marketplaces.

We are a data-driven, fast-paced team that thrives on innovation and operational excellence. By mastering the full Shopify ecosystem—from the front-end user experience to the complex data flow connecting channels like Tapcart, TikTok, and Walmart—we ensure a seamless, world-class experience for our customers worldwide. Join us to own a critical piece of our technology stack and drive significant growth in a thriving, dynamic industry.

THE ROLE

• Serve as a resource for all Pro Seller Level 3 Suppliers, ensuring all offered benefits are achieved while providing a luxury experience and unparalleled service.
• Achieve personal supply targets and related KPIs.
• Create and send personalized communications to clients, informing them of product insights, commission promotions, accepted brands, and other Stadium Goods news relevant to their interests.
• Support inventory management activities for your consignor base, overseeing their end-to-end consignment experience.
• Support the Partner Success team with ad-hoc supply activities.
• Work quickly and diligently to resolve managed account issues as necessary.
• Work closely with Partner Success Management on individual monthly, quarterly, and annual inventory planning activities, tracking results against expectations on a weekly and monthly basis, and identifying new business opportunities.
• Collaborate closely with colleagues across the Account Management team and with cross-functional teams such as Marketing, Commercial, CS, and Catalog.
• Attend events as required to aid business development and act as a Stadium Goods brand ambassador.

• You are an experienced professional with a proven track record in account management, customer success, relationship management, or similar client-facing roles.
• You possess a solid understanding of the streetwear and sneaker market, with the ability to offer insights on current and emerging trends.
• You are passionate about creating customer value and delivering an elevated, personalized client experience.
• You are a collaborative team member, capable of working effectively with local, remote, and cross-functional teams.
• You are an excellent relationship builder, adept at actively listening to supplier needs, influencing stakeholders, and incorporating constructive feedback.
• You are a hands-on problem solver, able to translate complex ideas and business needs into clear, actionable plans for internal and external stakeholders through effective communication.
• You are skilled at interacting with various levels of the organization and across diverse global cross-functional teams.
• You have a growth mindset and the ability to identify opportunities to expand supplier relationships, increase supply, and drive long-term business growth.

• STADIUM GOODS is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our strategy throughout our business, partnerships and communities.

• The pay range for this position at commencement of employment is expected to be between $60,000 and $67,000/[YEAR]; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.