Associate Account Manager

Alera Group, Inc.; Knoxville (TN); Hybrid; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Generous PTO

Job summary

Alera Group of Knoxville, Tennessee is seeking an Associate Account Manager in Employee Benefits to deliver proactive client service and thoughtful benefits strategy for clients and their employees.

The hybrid, local role supports renewals, enrollments, and ongoing service with carriers and internal teams, while maintaining client records and ensuring regulatory compliance.

Qualifications

• Life and Health insurance license is required.
• 1–3 years of employee benefits, account management, client service, or related experience.
• Strong communication, organizational, and relationship-building skills.
• Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a trusted day-to-day resource for clients, providing responsive support and guidance.
• Coordinate renewals, open enrollments, and ongoing service activities while partnering with carriers, vendors, and internal teams.
• Create client-facing communications, presentations, and benefit education materials that support a positive client experience.
• Maintain accurate client records and documentation while managing service workflows and deliverables.
• Support compliance activities and stay current on employee benefits regulations and industry requirements.
• Ensure high-quality execution across all aspects of account management and client service.

Skills

Strong communication

Organizational skills

Relationship-building

Tools

Microsoft Office

Job description

Associate Account Manager - Employee Benefits

Hybrid | Local to Knoxville, Tennessee

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies.

We’re seeking a Associate Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact - Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning - Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture - Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities

What You'll Do / Your Impact

Client Partnership & Service Excellence

• Serve as a trusted day-to-day resource for clients, providing responsive support and guidance
• Coordinate renewals, open enrollments, and ongoing service activities while partnering with carriers, vendors, and internal teams
• Create client-facing communications, presentations, and benefit education materials that support a positive client experience

Operational & Compliance Excellence

• Maintain accurate client records and documentation while managing service workflows and deliverables
• Support compliance activities and stay current on employee benefits regulations and industry requirements
• Ensure high-quality execution across all aspects of account management and client service

Growth & Retention

• Partner with Account Executives, Sales, and Marketing teams to support renewal strategies and long-term client success
• Assist with benefit analysis, carrier marketing, and strategic recommendations that align with client goals
• Contribute to client retention through proactive service, relationship building, and problem resolution

Qualifications

What You Bring

Required

• Life and Health insurance license
• 1–3 years of employee benefits, account management, client service, or related experience
• Strong communication, organizational, and relationship-building skills
• Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience with employee benefits renewals, open enrollment, and carrier relations
• Knowledge of COBRA, HIPAA, ERISA, and related compliance requirements
• Experience with agency management systems or benefits administration platforms

Core Competencies

• Client-focused mindset
• Accountability and attention to detail
• Strong collaboration and communication skills
• Problem-solving and organizational excellence
• Adaptability and commitment to service quality

Additional Information

Compensation

Hourly range - $31.00 – $40.87 per hour

Eligible for performance-based bonus - Yes

Benefits

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Licensure & Certifications (If Applicable)

• Active State Life & Health License
• Ability to obtain required licensure within 6 months of hire
• Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Hybrid - 3 or more days in office - Office UKG Work location