Account Manager

Alera Group, Inc.; Mechanicsburg (Cumberland County); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development opportunities

Job summary

Alera Group, Inc. in Mechanicsburg, PA is seeking an Account Manager to deliver exceptional client service in a hybrid role.

You will act as the primary day-to-day contact, manage employee benefits tasks, and coordinate with carriers to ensure accurate plan details. Responsibilities include open enrollment support, renewal coordination, and collaboration with Executive Consultants and Account Executives to drive client success.

Qualifications

• Experience in employee benefits, insurance brokerage, benefits administration, account management, or a related field
• Strong customer service, communication, and relationship management skills
• Proficiency with Microsoft Office applications and business technology platforms

Responsibilities

• Serve as the primary day-to-day contact for clients, providing responsive service and support
• Troubleshoot and resolve eligibility, billing, and claims issues while partnering with carriers and vendors to drive successful outcomes
• Support compliance-related activities including plan documentation, filings, testing requirements, and benefits administration processes
• Review benefit-related communications, contracts, and plan materials to ensure accuracy and consistency
• Assist with open enrollment preparation, employee communications, carrier updates, and vendor implementation activities
• Coordinate renewal deliverables and ensure benefit plan changes are implemented accurately and efficiently
• Collaborate closely with Executive Consultants and Account Executives to support client strategy and successful service execution
• Partner with internal teams to coordinate resources, manage priorities, and ensure a seamless client experience

Skills

Customer service

Relationship management

Communication

Organizational skills

Independent work

Team collaboration

Microsoft Office

Problem solving

Tools

CRM software

Microsoft Office

Benefits administration platforms

Job description

Account Manager

Overview

Account Manager Location - Hybrid, Mechanicsburg or Lancaster, PA

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities to grow across a national organization.
• Make an impact – Help clients navigate complex challenges while contributing to solutions that make a difference for their businesses, employees, and communities.

The Opportunity

At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a Account Manager, you'll play an important role in delivering exceptional client service, building trusted relationships, and helping clients navigate the complexities of employee benefits.

Responsibilities

• Serve as the primary day-to-day contact for clients, providing responsive service and support
• Troubleshoot and resolve eligibility, billing, and claims issues while partnering with carriers and vendors to drive successful outcomes
• Support compliance-related activities including plan documentation, filings, testing requirements, and benefits administration processes
• Review benefit-related communications, contracts, and plan materials to ensure accuracy and consistency
• Assist with open enrollment preparation, employee communications, carrier updates, and vendor implementation activities
• Coordinate renewal deliverables and ensure benefit plan changes are implemented accurately and efficiently
• Collaborate closely with Executive Consultants and Account Executives to support client strategy and successful service execution
• Partner with internal teams to coordinate resources, manage priorities, and ensure a seamless client experience

Qualifications

Required Qualifications

• Experience in employee benefits, insurance brokerage, benefits administration, account management, or a related field
• Strong customer service, communication, and relationship management skills
• Demonstrated ability to troubleshoot issues, solve problems, and manage competing priorities
• High level of attention to detail and organizational skills
• Ability to work effectively both independently and within a collaborative team environment
• Proficiency with Microsoft Office applications and business technology platforms
• Ability to manage multiple deadlines while maintaining accuracy and quality

Preferred Qualifications

• Experience supporting employee benefits clients and benefit plan administration
• Working knowledge of compliance requirements, COBRA administration, plan documentation, and regulatory filings
• Experience coordinating open enrollment activities, renewals, and employee communications
• Knowledge of carrier operations, benefits platforms, and vendor management processes
• Experience working within an insurance brokerage, consulting firm, or employee benefits environment
• Life & Health Insurance License or the ability to obtain one

Compensation

• Salary Range - $60,0000- 70,000 annually

Benefits

Eligible colleagues enjoy a comprehensive benefits package including -

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

Additional Information

Work Arrangement

• Remote - This role is primarily remote.
• Hybrid - This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
• In-Office - This role requires regular on-site attendance at the designated office location.

Travel Requirements - Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Hybrid - 2 or less days in office