Associate Account Manager

TripleLift; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Flexible PTO

401k with employer match

Job summary

TripleLift in Chicago is seeking an Associate Account Manager to support advertiser and agency partnerships by handling day-to-day account and campaign needs across the programmatic ecosystem. You will collaborate with Sales, Ad Operations, Finance and Engineering to ensure campaigns launch on time and achieve KPIs.

The ideal candidate is analytical, organized and client-focused, with a passion for digital advertising.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Interest in digital advertising and programmatic ecosystem.
• Strong analytical and organizational skills.
• Excellent written and verbal communication.
• Highly organized with ability to manage multiple tasks.

Responsibilities

• Assist in day-to-day point management for brand direct and agency accounts.
• Support end-to-end campaign lifecycle and launch.
• Monitor performance, identify pacing issues, and optimize to hit KPIs.
• Build and deliver data-driven performance reports and reviews.
• Assist pre-sale strategy, RFP responses, and onboarding of new accounts.
• Troubleshoot discrepancies and billing questions with cross-functional teams.
• Maintain accurate documentation in CRM and reporting tools.
• Identify upsell opportunities and flag them to Sales.

Skills

Analytical mindset

Organizational skills

Communication skills

Collaborative mindset

Interest in digital advertising

Education

Bachelor's degree or equivalent practical experience

Tools

Excel/Google Sheets

Job description

About TripleLift

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

About TripleLift

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.

Overview

The Associate Account Manager will support the growth and success of TripleLift’s advertiser and agency partnerships by managing day to day account and campaign needs across the programmatic ecosystem. This role will work closely with clients, Sales, Account Management, Ad Operations, Finance and Engineering to ensure campaigns launch successfully, perform against KPIs and deliver a strong client experience.

The ideal candidate is analytical, organized, and client focused, with an interest in building a career in digital media and ad tech. They will use campaign performance data to identify opportunities, troubleshoot issues and make informed optimization recommendations while developing the skills needed to manage strategic client relationships and contribute to revenue growth. This is an opportunity for someone who enjoys working in a fast-paced, collaborative environment and wants to gain knowledge across programmatic, native, video and CTV advertising.

Responsibilities

• Assist in the day-to-day point management for a book of brand direct and agency accounts, supporting campaign launch, optimization, and renewal.
• Support in managing end-to-end campaign lifecycle.
• Monitor campaign performance daily, identify pacing or delivery issues, and proactively recommend and implement optimizations to hit client KPIs (CTR, viewability, completion rate, CPA, ROAS, etc.).
• Build and deliver clear, data-driven campaign performance reports and quarterly business reviews for clients.
• Partner with Sales and the Account Manager to support pre-sale strategy, RFP responses, and onboarding of new advertiser and agency accounts.
• Assist in steps involved in troubleshooting discrepancies, technical issues, and billing questions in coordination with Ad Operations, Finance, and engineering teams.
• Maintain accurate account documentation and campaign records in internal CRM and reporting tools.
• Identify upsell and expansion opportunities within existing accounts and flag them to the Account Manager and/or Sales team.
• Stay current on programmatic advertising trends, TripleLift product updates, and industry best practices (native, video, CTV) to advise clients effectively.
• Contribute to process improvements that increase efficiency and scalability of account management workflows.
• Partner with senior account leaders to master and execute best practices in strategic relationship management and client revenue growth.

Education & Requirements

• Bachelor's degree or equivalent practical experience.
• Basic understanding of or strong interest in digital advertising and the programmatic advertising ecosystem. Familiarity with DSPs, SSPs, ad exchanges, ad servers, native, video or CTV is a plus.
• Strong analytical and organizational skills with basic to intermediate proficiency in Excel/Google Sheets and an interest in working with campaign performance data.
• Strong written and verbal communication skills, with the ability to build positive relationships with clients and internal stakeholders.
• Highly organized, detail-oriented and able to manage multiple tasks and priorities in a fast paced environment.
• A collaborative, problem solving mindset with a willingness to ask questions, learn new concepts and take on new responsibilities.
• Eagerness to build a career in digital advertising, programmatic media and account management.

US Jobs:

The base salary range represents the low and high end of the TripleLift US salary range for this position. Actual salaries will vary depending on factors including but not limited to experience and performance. The range listed is just one component of TripleLift’s total compensation package for employees. Other rewards may include bonuses, an open Paid Time Off policy, and many region-specific benefits.

Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.

Benefits Available to Eligible Employees Include the following*:

• Medical, Dental & Vision Plans
• Flexible PTO
• 401k w/ employer match
• Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).

Salary range transparency

$40,000—$60,000 USD

Life at TripleLift

At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

Learn more about TripleLift and our culture by visiting our LinkedIn Life page.

Establishing People, Culture and Community Initiatives

At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.

Privacy Policy

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TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.