Associate Account Executive

Independence Blue Cross; Philadelphia (Philadelphia County); Hybrid; USD 55,000 - 70,000; Full time

Job summary

A prominent health insurance company is seeking an Associate Account Executive in Philadelphia County. The successful candidate will manage client relationships and assist in developing sales strategies to maximize opportunities. With responsibilities including participating in presentations and maintaining CRM tools, the role demands strong communication skills and a Bachelor's degree in a related field. This position operates in a hybrid model, with three days in-office and two days remote, requiring a valid PA Health license and reliable transportation.

Qualifications

• Minimum of two years’ work experience in sales or fast-paced environment.
• Valid PA State Accident & Health license required within 60 days of hire.
• Must maintain valid driver’s license and reliable transportation.

Responsibilities

• Manage relationships with customers, clients, consultants, and brokers.
• Participate in sales meetings, presentations, and external events.
• Provide strategic and consultative presentations to clients.

Skills

Excellent oral and written communication skills

Strong strategic and analytical skills

Customer relationship skills

Experience with MS Office Suite

Self-motivated and goal-oriented

Ability to develop and facilitate presentations

Education

Bachelor’s degree in Business or related field

Tools

CRM tools (e.g., ROAM)

Job description

The Associate Account Executive works with the Account Sales Rep, Account Manager, and Functional Management to manage external customer, client, consultant, or broker relationships. Assists in the development and execution of sales strategy for each group customer or prospect. Participates in sales meetings, presentations, and site visits to cultivate account relationships. Ensures all sales and account related issues are addressed.

Responsibilities

• Builds effective relationships with customers, clients, consultants, or brokers in which maximize sales opportunities
• Participates in sales meetings, presentations, and site visits to cultivate account relationships with Group Leaders, Consultants, Brokers, and Members. Attends external events with clients as needed.
• Works with Account Sales Rep and Account Support Representative to ensure that all sales and account related issues are addressed. Communicates status, issues, risk, exposure, and recommendations to same on a timely basis.
• May create benefit exceptions and submit rate quotes and RFPs.
• Builds effective relationships with customers/clients/consultants/brokers in which maximize sales opportunities
• Depending on segment may manage a client on an interim or permanent basis.
• Responsible for strategic and consultative presentations of products to customers/clients and prospects. Provides input and partners with Communications department regarding presentations and sales materials as needed.
• Provides professional presentations and/or open enrollments (where applicable) to a variety of audiences.
• Works collaboratively with Functional Management, Account Sales Rep, segment team to understand and meet all strategic initiatives and goals within the segment
• Works with Account Sales Rep and segment partners to understand and effectively communicate rating alternatives and funding arrangements applicable within the segment. May deliver renewals/quotes/no quote decisions (where applicable).
• Actively demonstrates comprehensive understanding of product offerings, the competitive environment, and the industry.
• Analyzes and interprets trend data to provide recommendations to maximize sales opportunities.
• Participates in on-going account management, (depending on segment size) including renewals, settlements, proposals, benefit exceptions and customer reporting.
• Identifies trends, actively seeks to work for resolution of customer issues within segment.
• Accountable for utilization of CRM tool to maximize sales opportunities.
• Depending on segment may be responsible for project management of implementation of sold accounts. May be responsible for creation of transition sheets with pertinent information of tasks required to move sold accounts from new business to retention team.
• Must maintain active sales license
• Performs other duties and special projects as required.

The Associate Account Executive role may be based in either Philadelphia OR Plymouth Meeting depending organizational need.

Qualifications

• Bachelor’s degree in Business, Risk Management, related field, or equivalent experience is required.
• A minimum of two years’ work experience, preferably in sales or fast paced environment where building relationships/repeat customers is essential.
• Excellent oral and written communication skills required.
• Must have the ability to develop and facilitate presentations.
• Demonstrated ability to function in a high-volume, highly visible, deadline-oriented environment is essential. Flexibility in a variety of settings and ability to work under pressure.
• Demonstrated experience with the MS Office Suite (Word, Excel, PowerPoint).
• Strong strategic and analytical skills. Ability to analyze data and provide solutions.
• Excellent customer and broker/consultant relationship skills.
• Able to work collaboratively with functional areas within segment.
• Self-motivated, goal oriented and able to work independently with drive to excel.
• Knowledge of medical & ancillary products, services, and administration preferred.
• Health insurance experience preferred.
• Experience with Customer Relationship Management packages, such as ROAM strongly preferred.
• Candidates must possess active PA State Accident & Health license (or obtained within the first 60 days of hire into position).
• Candidates must have a valid driver’s license and a reliable car for visits to client or consultant meeting locations and must have cell phone. Out of area travel may be required.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Independence has implemented a “Hybrid” model which consists of associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the “Hybrid” model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.