Associate Account Executive

Common Thread Collective; California City (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

TIME OFF

MEDICAL

WELLNESS

Job summary

Common Thread Collective, Inc. is looking for an Associate Account Executive to drive revenue growth across a portfolio of eCommerce brands. The role blends strategic account management with proactive sales execution to expand client partnerships and exceed upsell targets.

You will work with Channel Leaders, Strategy, Creative, Email, and Operations to design data-driven proposals, own the upsell pipeline, and strengthen long-term relationships while delivering measurable business impact.

Qualifications

• 2+ years in account management, client success, or consultative sales with revenue growth responsibility.
• Ability to lead a structured sales process from discovery to close.
• Strong CRM discipline with clear pipeline visibility.
• Solid understanding of eCommerce, paid ads, email marketing, and Shopify.
• Ability to manage multiple accounts with attention to detail.

Responsibilities

• Own the Upsell Pipeline with an active revenue expansion forecast.
• Identify growth opportunities by analyzing account performance and market trends.
• Collaborate with Strategy, Creative, Email, and Ops to deliver data-driven proposals.
• Lead strategic conversations and present upsell opportunities as extensions of client success.
• Own proposals and contracts, building trusted client relationships.
• Maintain client-first approach to strengthen long-term partnership value.
• Manage expansion and renewal opportunities from discovery to close.
• Ensure client satisfaction and readiness for renewals.

Skills

Account management

Sales

CRM discipline

eCommerce

Cross-functional collaboration

Data-driven proposals

Tools

CRM software

Job description

Associate Account Executive The Associate Account Executive plays a key role in driving CTC’s growth by managing a portfolio of eCommerce brands and uncovering opportunities to expand each partnership. The ideal candidate thrives in a fast-paced environment, communicates with clarity and confidence, and brings a proactive, sales-minded approach to growing revenue and strengthening long-term client relationships.

The Associate Account Executive is responsible for driving revenue growth within their existing book of business by identifying, developing, and closing opportunities that expand the client partnership. This role combines strategic account management with proactive sales execution ensuring each client realizes the full potential of CTC’s services while the Associate Account Executive meets or exceeds defined monthly and quarterly upsell targets. Success in this role is measured by the ability to deepen client engagement, increase total account value, and consistently uncover new ways for CTC to deliver measurable business impact.

The Associate Account Executive will:

• Own the Upsell Pipeline: Maintain an active pipeline of expansion opportunities across the assigned client portfolio, accurately forecasting revenue and tracking progress toward monthly and quarterly sales goals.
• Identify Growth Opportunities: Analyze account performance, client objectives, and market trends to pinpoint where CTC’s additional offerings (such as new channels, creative solutions, or strategic programs) can drive incremental ROI.
• Partner with internal teams (Channel Leaders, TikTok Shops, Strategy, Creative, and Email) to design and deliver data-driven proposals that align client growth goals with CTC’s service capabilities.
• Lead Strategic Conversations: Communicate new strategies, present performance insights, and position upsell opportunities as natural extensions of client success.
• Proposal & Contract Ownership: The Associate Account Executive is responsible for developing deep, trust-based relationships with key client stakeholders, positioning CTC as an indispensable strategic partner in their growth journey. This role requires a balance of relational intelligence and business acumen, ensuring that every client interaction builds confidence, drives clarity, and reinforces CTC’s commitment to delivering measurable results.

The Associate Account Executive will:

• Maintain a Client First Approach: Act as a trusted advisor and advocate, ensuring every upsell initiative strengthens the client’s overall results, satisfaction, and long-term partnership value.
• Anticipate and Address Needs: Maintain a pulse on client goals, concerns, and market dynamics to identify risks early and provide proactive solutions before issues escalated.
• Collaborate to Solve Challenges: Work closely with internal teams (including Strategy, Creative, Email, and Operations) to troubleshoot and resolve client challenges swiftly, ensuring alignment between client priorities and internal execution.
• Integrate AI into Daily Workflow: Use AI tools to improve preparation, uncover account insights, and work more efficiently while demonstrating curiosity, accountability, and the ability to adapt quickly.

The Associate Account Executive will:

• Deliver high-quality work across every touchpoint, ensuring communication is clear, organized, and complete. Manage priorities with accountability, meet deadlines reliably, and see projects through from concept to completion. Set an example through preparation, responsiveness, and follow-through, elevating the performance of peers and reinforcing a culture of trust and excellence across the team.

Owning Expansion and Renewal Opportunities

You independently manage expansion and renewal opportunities from discovery through proposal, objection handling, negotiation, and close, consistently turning client needs into additional revenue for CTC.

Cross-Functional Service Fluency

You build strong relationships with internal departments, develop a clear understanding of their services and capabilities, and confidently connect client needs to the right CTC solutions.

Client Retention and Renewal Readiness

You maintain a clear understanding of client satisfaction, contract timing, and delivered value, working with account strategy leads to address risks and position accounts for successful renewals.

If you haven’t owned sales conversations and closed revenue, this role isn’t for you

Requirements

• ~2+ years of experience in account management, client success, or consultative sales with responsibility for revenue growth and retention
• ~ Ability to lead a structured sales process from opportunity identification and discovery through proposal, objection handling, negotiation, and close
• ~ Strong CRM discipline. You maintain accurate records, manage next steps, keep deal stages current, and provide clear visibility into the pipeline
• ~ Strong understanding of eCommerce, including customer acquisition, retention, merchandising, promotions, and the factors that drive profitable growth. Experience and knowledge of paid advertising platforms (Meta, Google, AppLovin, and more), email/sms marketing, Shopify, and TikTok commerce (TikTok Shop, TikTok ads)
• ~ Ability to organize, prioritize, and manage multiple accounts and sales opportunities with strong attention to detail
• ~ Ability to adapt to new services, sales processes, platform changes, and revenue goals

MANAGEMENT

• ~ This role reports directly to the VP of Client Success, with a focus on managing relationships and expanding contract value within a defined book of CTC clients.

This role is primarily client-facing, responsible for developing strong relationships with key brand stakeholders and serving as their trusted partner. The Associate Account Executive will collaborate closely with internal service teams and drive the expansion conversations from start to finish.

Bonus | $65k in annual bonus ($130k OTE) based on individual upsell and client retention performance attainment

At CTC, we are fixated on building the next generation of legendary brands and the people who will lead them.

To give ourselves our best shot at accomplishing this mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We’ll come alongside you and care for you in your pursuits by offering full-time permanent CTC employees:

• ~TIME OFF | When you’re at CTC, you’re firing on all cylinders. To make that possible, we offer a Flexible Time Off policy where you will coordinate with supervisor to take time away from the office for rest, travel, and variety of others things that are important to you!
• ~MEDICAL | Full health, dental, and vision benefits that fit your lifestyle and goals
• ~WELLNESS | A wellness reimbursement program that inspires 360 degrees of health: mentally, physically, and spiritually