Associate Account Director, Agencies

LiveRamp; New York (NY); Ibrido; USD 77.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work option

401K matching

Paid time off

Descrizione del lavoro

LiveRamp in New York City is seeking an Enterprise SAAS CSM/AM to drive value realization and adoption for major accounts. You will support account directors, plan QBRs, provide client performance metrics, and help identify renewal and upsell opportunities.

The role includes billing coordination and platform adoption efforts within a hybrid 2-day-in-office schedule. The position targets mid-to-senior level candidates with 2+ years in CSM/AM, experience with $2M+ ARR accounts, and familiarity

Competenze

• Experience in enterprise SaaS as a Customer Success Manager or Account Manager.
• Proven ability to manage high-value accounts and drive renewals.
• Familiarity with data analytics and collaboration platforms.

Mansioni

• Support ADs on holding companies to ensure product value and ROI.
• Plan QBRs, drive account strategy, and enable cross-team collaboration.
• Provide performance metrics and recommendations for client success.
• Lead risk identification and renewal/upsell conversations.
• Oversee billing coordination, marketplace tasks, and platform adoption.

Conoscenze

Enterprise SAAS CSM

Data Analytics

CSM/AM experience

2M+ ARR

CRM familiarity

LiveRamp familiarity

Strumenti

Salesforce

Descrizione del lavoro

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

You will:

• Value Realization & Adoption

  • Support Account Directors on Holding Companies to ensure products purchased are being utilized and that clients are receiving business value (and can articulate the ROI story)

• Drive Adoption Across accounts

  • Assist with QBR planning, holistic account strategy, and cross-team collaboration with the larger account team

  • Provide the AD with the client research and performance metrics needed for their account planning and strategic advice to clients

  • Develop and deliver performance metrics and recommendations for Business

  • Reviews and ongoing client calls with the AD. These will enable the AD to provide best practices to clients.

• Risk Mitigation & Renewals

  • Proactively identifies risks at least 6 months in advance

• Drive Overall Revenue Growth

  • Identify upsell and expansion opportunities for CL/ AD

  • Performance metrics and open space analysis are provided to the AD to help with

  • renewal and upsell conversations.

• Operations: Overseeing billing coordination, marketplace tasks, and platform adoption efforts

About you:

• Strong organizational capabilities:

  • Ability to plan for what you need to do

  • Are you able to anticipate multiple outcomes and plan for each scenario (Chess)

• Resourcefulness

  • Ability to source/obtain information that you don’t inherently possess

  • Ability to navigate disparate internal and external resources

  • Not easily swayed from getting information necessary

• Tact and presence:

  • Ability to craft & present summary of value delivered from customer's perspective

• Strategic insight

  • Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.

  • Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.

• Strong Relationship & Empathy

  • Ability to digest how product/process change might impact a customer’s business

  • Ability to communicate why change is disruptive and empathize with customer

• Bonus: Ability to provide recommended adjustments to change based on customer & potential other customers

Preferred Skills:

• Enterprise SAAS CSM or AM experience, with specific emphasis on Data Analytics, Cloud, Collaboration, or Identity

• Minimum of 2-3 yrs as CSM/Account Manager,

• Must have experience with accounts $2M+ in ARR, or negotiation and project management skills

• Nice to have experience in managing 3-5 highly strategic accounts OR have experience managing 20+ $500k+ accounts at once

• Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side

• Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases

• Familiarity with Salesforce or other CRM Software

• Experience drafting QBRs, executive summaries

• Experience managing renewals and partnering with Sales on upsells/cross-sells

• Strong Organizational and Project Management skills

• Advertising Agency experience- either working at or directly with agencies Experience working in or directly with an advertising agencies/ holding companies

• Nice to have:

  • Internship experience during college prior to entering the workforce

  • Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)

This is a hybrid, 2 days a week in-office position in New York City.

The approximate annual base salary range is $76,500 to $90,000. This position is also eligible for variable incentive compensation targeted at 20% of base salary, subject to the terms of the applicable incentive compensation plan. Accordingly, the on-target earnings (OTE) range for this role is approximately $91,800 to $108,000, assuming achievement of target performance goals. Actual compensation will depend on a number of factors, including the applicant’s experience, knowledge, skills, abilities, geography, performance, and internal equity among our team.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 4% of salary—helps you plan ahead.

More about us:

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.

To all recruitment agencies

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