ASSOCIATE ACCOUNT DIRECTOR (100% Remote outside of Canada)

Remote; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

Wishpond Technologies is seeking an Associate Account Director for a 100% remote role. You will manage a VIP portfolio of ~12 clients, coach 2–3 Account Managers, and act as the QA gate for deliverables, using AI tools to enhance speed and quality.

You will guide campaign strategy, ensure client satisfaction, and shape growth toward an Account Director position within a fast-growing SaaS company serving SMBs in North America.

Qualifications

• 3+ years in digital marketing with hands-on experience across paid media, SEO, email, and conversion-focused landing pages.
• Hands-on experience designing and executing full-funnel marketing strategies that drive ROI for SMBs.
• Proven track record of strong client retention and growth with long-term relationships.
• Strong coaching instinct and desire to develop people, mentoring Account Managers.
• Collaborative communicator, capable of leading senior client conversations and providing internal direction.
• Comfort with an AI tool stack and AI-assisted marketing workflows, plus quick learning of new tech.
• Experience as QA gate for team deliverables and cross-functional ownership of outcomes.
• English fluent; US/Canada client base; SMB-focused SaaS agency experience preferred.

Responsibilities

• Own a VIP portfolio of ~12 high-value client accounts; set strategy, kickoff, review deliverables, and own relationships end-to-end.
• Coach and develop 2–3 Account Managers; review work before clients, provide real-time feedback.
• Serve as QA gate for AM output, assets, copy, campaigns, and reporting; sign-off before delivery.
• Leverage AI marketing tools to drive high-quality work and teach the team to do the same.
• Escalate thoughtfully and surface systemic issues to leadership; handle day-to-day team challenges.
• Model high standards; your client work sets the bar for the team.
• Participate in hiring and onboarding new AMs as the team evolves.
• Other duties as assigned.

Skills

Digital marketing

Client management

Coaching

AI tools

Tools

GoHighLevel

Job description

Wishpond Technologies currently has the position of Associate Account Director available, and we’re excited to tell you about it!OVERVIEW

We're looking for a full-time Associate Account Director to serve as a key player-coach in our Account Management department. Positioned as the stepping stone between Account Manager and Account Director, this role is built for a sharp digital marketing leader who delivers exceptional client work and is ready to develop and coach others.

This is a hands-on marketing leadership role, not a sales role. You will not carry a quota or sell new business. Instead, you will carry a focused portfolio of approximately 12 VIP accounts while directly managing, coaching, and serving as the Quality Assurance (QA) gate for 2 to 3 Account Managers.

At Wishpond, we pair a modern AI tool stack with strategic, accountable people to deliver speed, consistency, and genuine ROI for small and mid-sized businesses across North America. In collaboration with company leadership, you will set campaign strategy, utilize AI tools to produce high-quality work, review your team's output, and coach your AMs to improve campaign quality and client satisfaction, setting the stage for your growth into an Account Director role.

RESPONSIBILITIES

• Own a VIP portfolio of approximately 12 high-value client accounts, set strategy, run kickoffs, review deliverables, and own the client relationship end-to-end.

• Coach and develop 2 to 3 Account Managers, review their work before it reaches clients, provide real-time feedback, and help them improve campaign quality and client communication.

• Be the QA gate for your AMs' output, assets, copy, campaigns, and reporting; don't leave the team without your sign-off.

• Use AI marketing tools to produce high-quality work efficiently and teach your AMs to do the same.

• Escalate thoughtfully, surface systemic issues to your Director; handle day-to-day challenges within your team.

• Model the standard; your own client work sets the bar for what "great" looks like on this team.

• Participate in hiring and onboarding new AMs as the team evolves.

• Other duties as assigned.

QUALIFICATIONS

• 3+ years in digital marketing with hands-on experience across paid media (Meta/Google), SEO, email, and conversion-focused landing pages. You've done the work, not just managed it.

• Hands-on experience designing and executing full-funnel marketing strategies that drive measurable marketing ROI for small and mid-sized businesses (SMBs).

• Proven track record of strong client retention and growth, building trusted, long-term relationships.

• Strong coaching instincts and a genuine desire to develop people, with an interest in mentoring, training, or onboarding Account Managers.

• A collaborative, highly effective communicator, comfortable and credible leading senior client-facing conversations (kickoffs, strategy, reporting) as well as clear internal direction.

• Comfort working across a full AI tool stack and AI-assisted marketing workflows, with the agility to learn new technology quickly.

• Comfortable working cross-functionally and owning outcomes, serving as the primary Quality Assurance (QA) gate for team deliverables.

• Technical, analytical, and results-driven, with strong administrative and organizational skills to multitask in a fast-paced, remote environment.

• As part of a diverse team, the ability to work both independently and collaboratively.

• Organized, administratively strong, and have solid writing, phone, and general communication skills.

• Experience in an SMB-focused marketing agency or SaaS environment - preferred.

• Hands-on experience with GoHighLevel (GHL) - an advantage, not a requirement.

• Fluent in English; most of our clients are based in the US and Canada.

WORK ENVIRONMENT

• This is a 100% remote position, and the individual could be based anywhere outside of Canada.

• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, and headset and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software.

• The individual must be willing to work standard business hours in either the Pacific Time Zone or the Eastern Time Zone.

• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal records, and credit checks.

• Once hired, the successful candidate must provide a governmental photo ID and proof of residential address as part of the onboarding process.

GREAT REASONS TO APPLY FOR THIS ROLE

• Fully remote position allowing you to work from your home anywhere in the world!

• Exciting and dynamic environment with a great leadership team.

• Comprehensive training program and regular performance reviews to facilitate your success.

• Competitive compensation based on experience and proven abilities.

• Great referral programs with incentives and bonuses.

• Unbelievable product discounts when you use our products for your own business.

• A global workforce of multi-cultural and talented colleagues.

• A close-knit operation with amazing growth opportunities for your personal development.

• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange.

• Corporate headquarters in beautiful Vancouver, British Columbia, Canada.

ABOUT US

Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.

Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.

To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:

• Website: www.wishpond.com

• Instagram: @wishpondofficial

• Twitter: Wishpond

• Youtube: Thewishpond

• LinkedIn: Wishpond