Associate Account Director (Healthcare Communications)

Real Chemistry; United States; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Free snacks

Generous holiday and paid time off

Private medical, dental, vision plans

Access to mental-wellness coaching

LinkedIn Learning access

Job summary

A leading healthcare agency in the United States seeks an Associate Account Director to build and maintain client relationships, ensuring excellence in delivery and innovative solutions. This hybrid role requires at least 6 years of healthcare PR experience and strong project management skills. The ideal candidate will help clients achieve their goals while managing internal teams effectively. Competitive compensation in the range of $85,000 - $105,000 is offered with comprehensive benefits.

Qualifications

• 6–8+ years of experience in account management.
• Ability to work under pressure and meet deadlines.
• Experience presenting to clients and senior staff.

Responsibilities

• Develop and maintain productive client relationships.
• Manage internal teams for operational excellence.
• Understand client expectations and deliver results.

Skills

Healthcare PR experience

Project management skills

Strong business communication

Organizational skills

Client relationship management

Education

Bachelor’s degree in communications or marketing

Job description

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human‑centred creativity, and AI‑driven insights, fostering a unique environment where innovation thrives and our people are impact‑obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. We believe we are best together and are committed to excellence for both our clients and colleagues. Whether you’re a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Real Chemistry is looking for an Associate Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate has a stellar client services reputation and is passionate about healthcare and digital health. In addition to leading client engagements, they will manage and galvanize cross‑functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction. This is a hybrid role, based in any of our US offices—New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What you’ll do

• Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.
• Manage internal teams to ensure technical and operational excellence in all executions.
• Act as a gate‑keeper in identifying red flags and recommending proactive solutions to mitigate risk.
• Escalate problems and risks appropriately using sound judgement and technical knowledge.
• Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes.
• Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare/digital landscape.
• Understand cross‑functional capabilities and motivate cross‑functional teamwork.
• Motivate teams through engaging and active management and career development practices.
• Set clear performance objectives and utilize all management tools to communicate alignment and performance measures.
• Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed.
• Thoroughly understand and communicate clients’ expectations internally to ensure staffing resources and performance expectations are met.
• Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations.
• Contribute to overall client financial management and establish and meet internal client and project revenue targets.
• Participate in quarterly and annual strategic communications planning and business analysis.
• Manage multiple client projects of varying sizes in a fast‑paced environment.
• Collaborate with client peers to drive solutions that respond to business and communications challenges.
• Develop a thorough understanding of Real Chemistry’s capabilities and demonstrate a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success.
• Work closely with the client and internal teams to identify organic growth opportunities.
• Successfully create drafts of decks for programs, media strategies, POVs, etc. for review and input from senior team members.
• Look for ways to identify, develop and grow integrated business (social media/digital, content).

What you’ll be a perfect fit for if

• Our company values – Best Together, Impact‑Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and ok with adjusting your scope, responsibilities, and focus as we grow.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are a highly organized self‑starter, able to work independently and under tight deadlines.

What you should have

• Domestic travel may be required for client meetings and conferences (10%). Bachelor’s degree in communications, marketing or a related field, or equivalent experience is required (6–8+ years of experience).
• Must have healthcare PR experience; integrated experience preferred.
• Thorough understanding of the ever‑changing digital landscape.
• Exceptional project management skills: demonstrated ability to work under pressure to meet deadlines, prioritize, and manage detailed budgets.
• Excellent business communication skills.
• Formal and informal presentation and writing skills, including presenting to clients.
• Skilled in data communication.
• Can explain complex technical terms, clinical trials, and studies pertaining to the brand.
• Able to develop final documents and presentations and guide strategy for junior staff.
• Able to communicate critical information to management and the client.
• Proven ability to develop and maintain strong and productive client relationships.
• Able to develop solutions to client needs and problems.
• Collaborates with internal partners to strategize ideas.
• Researches the market to identify trends and data to support ideas.
• Understands program objectives and strategies.
• Ability to direct and synthesize research for new business.
• Have a professional presence, perform with a sense of urgency and a profound client service orientation.
• High energy, able to effectively operate in a fast‑paced, growing and evolving environment.

Pay Range: $85,000 - $105,000

Real Chemistry offers a comprehensive benefits program and perks tailored to your region, including free snacks, generous holiday and paid time off, private medical, dental and vision plans, mental-wellness coaching and access to more than 13,000 online classes with LinkedIn Learning. Learn more at https://www.realchemistrybenefits.com/.

Real Chemistry is an Equal Opportunity Employer. We are committed to building and sustaining an inclusive and equitable work environment. We encourage qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or any other protected characteristic as defined by applicable law.